BMO Harris Mortgage Complaint

BMO Harris Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Illinois

I have had a terrible experience with being inappropriately charged with paying a recurring ghost loan fragment '' on - of my HELOCs ( Home Equity Lines of Credit )! There are - concrete recent examples of my bank INCOMPETENTLY and INCORRECTLY servicing my HELOC payments : ( 1. ) Early this year, the bank incorrectly showed on my account statement, that my principal balance had been paid down to $0.00. In actual fact, they neglected to post an $8600.00 transaction ( using a check to buy shares of a particular stock ) to my HELOC account balance. I repeatedly went to the bank and personally PLEADED with them to examine and find this amount! I was being completely honest and forthright with them! This was a serious bank error which would have been in my favor! My experience is that the Personal Bankers would say,


correct or address the issue! Instead, there is a collective shrugging off and abdication of responsibility! ( 2. ) Just over the last month, after I finally got the bank to post the $8600.00 amount to my HELOC principal balance, I was very eager to pay it off, and obtain a true zero '' ( $0.00 ) balance on my account. On - -, 2015, I did pay the principal down to $0.00. I even obtained a printed ACCOUNT INQUIRY, showing that this was, indeed, the case! But the very next morning ( on - 2015 ), I awoke to see a balance of $5700.00 ( along with accrued interest ) back on my HELOC account! I was completely enraged! What is going on? I had to go and argue with the BankManager, calling the Regional President 's Office ( who was out of town, on vacation ). I am filing a formal complaint! '' I bellowed. Finally, the local branch Manager said that she would fix the problem, and told me to have a nice day! I 'm not having a nice day! '' I shouted. This is totally ridiculous! Why would I ever want to get another HELOC from this bank? '' Well, apparently, the local branch Manager finally did correct the issue, as my HELOC principal balance is now back down to true zero '' ( $0.00 ). And I did get a phone call from the President of Marketing, who asked me about the problem. THE POINT IS, I SHOULD N'T HAVE TO BE GOING THROUGH THIS TRAUMA! AND NEITHER SHOULD THE LOCAL BRANCH MANAGER! MY BANK NEEDS TO GET THEIR BOOK-KEEPING OF LOAN PAYMENTS CLEANED UP! THEY ARE NOT BEING RESPONSIBLE LENDERS! I can only hope that another mysterious ghost loan fragment '' does n't somehow REAPPEAR, again, on my HELOC principal balance!