Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer loan department,

Vehicle loan Taking out the loan or lease Florida

We purchased a new car from - - of - Florida on - -, 2015. The - - talked us in to taking a minimum loan of $6000.00 from Chrysler Capital to get a $500.00 discount. He assured us we could pay it off with the - payment. The salesman and manager kept trying to get our SSN 's. We refused and only gave them to the finance person who confessed he was new and was unsure of all the conditions of the loan. He could not give us any information on payment amounts. The only information he would give us was the date of the - payment. When I told him I wanted to pay it off as soon as possible he said we would have to wait for - - to contact us. A month later we received the first payment voucher. The voucher had the payoff amount listed. I tried to make a full payoff over the phone. The automated teller would only let me make a payment of $2000.00. I talked to a customer rep and supervisor. They said I could not payoff the loan over the phone and would have to mail it in, with a new higher estimated payoff amount. They could not show anywhere on my voucher where this was required. The Supervisor then gave me - different addresses to mail the payment to. I told her I did not trust her directions and mailed the new higher payoff to the address on the voucher. - and - - seem to have an operation of making up a process to maximize interest returns. I hope they credit my account before they decide to charge more interest.