Wells Fargo Bank Account Or Service Complaint

Wells Fargo Bank account or service department,

Savings account Account opening, closing, or management Colorado

I am trying to close a safe deposit box and saving account and the bank is completely unresponsive. We emptied the box on - -, but did not have both keys with us. We do not live in the same state as the safe desposit box. I mailed the keys to the bank on - - explaining that we wanted to close the safe deposit box, gave my cell phone number and my husband 's number. They did not respond. I contacted their online help system and exchanged emails. They were able to confirm that the keys were received, but that the box was still on my account. They gave me a number to call which was just a recording saying they would respond within - hours. They did not respond.