Barclays Money Transfers Complaint

Barclays Money transfers department,

Domestic (US) money transfer Other transaction issues Missouri

On -/-/2015 I applied for the Barclay Platinum MasterCard credit card. It was a promotion to transfer a balance with 0 % interest for - billing cycles. I requested a balance transfer of $10000.00 from another credit card to the new Barclay MasterCard. I received the new card on -/-/2015 with a credit limit of $1500.00. Because it was not the credit limit I was hoping for I did n't activate the card and was thinking about closing the account. On -/-/2015 I received an email that a $1000.00 payment posted to the credit card that I asked the $10000.00 to be transferred to. I still had n't activated the new Barclay card yet and was going to cancel it. I called Barclay customer service and told them that the $1000.00 was an unauthorized transfer and it happened without my knowledge or consent. They waived the $30.00 transfer fee but told me that they could n't reverse the charges because it was already paid. I advised them that this was unauthorized transfer and that Barclay did it without authorizing it through me and did the transfer anyway and using an arbitrary amount of their own choosing and an amount other


because it already was processed. I requested the new Barclay MarsterCard account to be closed. My point is that since my initial credit card balance was only $1500.00, which was way less than the $10000.00 transfer amount that I requested that the transfer was not going to happen. Furthermore, I had not activated the card and was considering if I was going to keep it or not. It is my view that Barclay acted on their own performing transactions without me knowing about it not verifying with me if these were my wishes. If they would have contacted me and asked if I still wanted to transfer a balance since my initial credit line was way smaller than the transfer amount I requested it would have had a very different outcome. The Results I am requesting to resolve this complaint:- ) Barclay to immediately reverse the $1000.00 transfer with no cost to me whatsoever.