Barclays Credit Card Complaint

Payoff process

Barclays Credit card department,

Payoff process Hawaii

I charged some items on my Barclay Bank credit Card with deferred interest. A few months later, after making my required payments, I paid a total of $2000.00 in - month. This was more than enough to pay off the deferred interest charges. Barclay did not payoff the deferred interest charges.

Barclays customer in Hawaii
Mar 25, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

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How Barclays handles Payoff process complaints

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints1/20123/20126/20127/20128/20129/201210/201211/201212/20121/20138/201311/20133/20144/20148/20149/201411/20143/20154/20158/20159/201510/20151/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysPayoff process50.0%27.8%8.3%11.1%2.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process7.5%5.9%4.7%0.7%23.4%57.5%0.3%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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