Frost Bank consumers have reported over 30 official complaints. Out of the 30 consumer complaints against Frost Bank, 17% were disputed by the consumer (i.e. the consumer was not happy with how Frost Bank responded to their complaint) and 97% were processed in a timely manner. 7% of consumer complaints against Frost Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Account opening, closing, or management | 11 | 18% |
| Deposits and withdrawals | 9 | 0% |
| Problems caused by my funds being low | 3 | 0% |
| Fraud or scam | 2 | 50% |
| Loan servicing, payments, escrow account | 2 | 50% |
| Billing disputes | 1 | 100% |
| Cont'd attempts collect debt not owed | 1 | 0% |
| Using a debit or ATM card | 1 | 0% |
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File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsFrost Bank Money transfers fraud or scam May 11, 2015 - I found in my email a message from website : - paid a mere $4.00, $2.00 in International card handling fee, and another $ - for a product I have never received. I attempted to contact the company and reached a call center. The agent did not apologize for telling me the he was sorry I have not received my prodcuts, but ... you will have to contact the USPS becasue that is just shipping money ... '' Yet, he REFUSED to provide me with any tracking information and refused to refund the money, which is not much. But I believe these are shady business practices. I have emails but can not ... |