Royal United Mortgage LLC consumers have reported over 25 official complaints. Out of the 25 consumer complaints against Royal United Mortgage LLC, 21% were disputed by the consumer (i.e. the consumer was not happy with how Royal United Mortgage LLC responded to their complaint) and 88% were processed in a timely manner. 17% of consumer complaints against Royal United Mortgage LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 25% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 17 | 18% |
| Credit decision / Underwriting | 3 | 33% |
| Settlement process and costs | 3 | 33% |
| Loan modification,collection,foreclosure | 1 | 0% |
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsRoyal United Mortgage LLC Mortgage application, originator, mortgage broker March 1, 2017 - I completed all the required steps and provided all of the documentation required to obtain a mortgage. The mortgage lender gave no reason why the mortgage was not completed before the purchase agreement expired. I was intimidated to not get competing offers, that might have allowed me to get other financing.... |
Royal United Mortgage LLC Mortgage application, originator, mortgage broker February 1, 2017 - Royal United Mortgage contacted me ( by phone ) and we discussed a Re-fi with cash out on a home that is in my name, but my son lives there and make the pymts. I explained I wanted his name along with mine on the new mortgage, so I was told 'no problem ' .After taking my personal info. and asked to forward my income tax for 2 yrs., I can no longer make contact with - , assit.AVP of Lending - w/Royal United Mortg . Does not return calls, plus I have found that it is not even possible for that type of loan to be done in Texas. So I am not sure what damage I have endured as yet, I know she ... |
Royal United Mortgage LLC Mortgage application, originator, mortgage broker December 21, 2016 - We started a refinancing with Royal United Mortgage -/-/- we sent all required documents. Paid to have house appraised - We were told in would take 30 days refinancing process and not to worry about our - house payment because it will be finished by end of -! Well today is -/-/- and we still haven't heard anything positive from our loan officer!! And we have been late on our - house payment and playing catch up on our - payment! Our loan officer keeps giving us the tune around that he's working on it! If we didn't qualify why didn't he he just tell us that!! We are ver... |
Royal United Mortgage LLC Mortgage application, originator, mortgage broker August 24, 2016 - I tried to get a refinance home loan from Royal United Mortgage -/-/-. It was a VA refinance home loan. There was a problem with the VA that I did not know about. - - was the guy I was working with. He called me told me about the problem. I was scheduled for an appraisal that day. I asked him if he had cancelled the appraisal he said he did. They showed up at my house. I had them do the appraisal because - - told me he could get me another refinance loan. I called him after the appraisal was completed told him it had been done so we could go forward. He never returned my call ... |
Royal United Mortgage LLC Mortgage application, originator, mortgage broker April 24, 2016 - I was dealing with Royal United Mortgage. A woman by the name of - - leaned on me for about 3 weeks to have an estimate on my house, - assured me that I would be on a fixed 4.25 % interest rate. After I spent $430.00. on an estimate ( she also lied about the cost ) ; they upped the interest rate to 5 + %. ... |
Royal United Mortgage LLC Mortgage application, originator, mortgage broker March 15, 2016 - I am in the market shopping for a refinance to cash out on some of the equity to pay off higher interest debt and remove MIP. I want to shop lenders on the cost to close. From what I understand if lender pulls my credit report, they should be able to provide me Loan Estimate. I originally went through my current mortgage lender and received paperwork showing cost to close, etc. This offer did n't pan out due to bank later telling me they ca n't offer cash out in Texas due to not having a physical presence there. While putting my intention out for refi via lending tree, I received calls from -... |
Royal United Mortgage LLC Mortgage application, originator, mortgage broker September 29, 2015 - I was charged $470.00 appraisal fee. Royal United Mortgage emailed me all terms related to loan. They were informed this is a permanently fixed manufactured home. Before and after appraisal I was never contacted by co. Had to seek them out to find they did not want to go thru with loan. My credit rating is -. My income is sufficient. The loan I have is FHA. I would like the appraisal fee returned. ... |
Royal United Mortgage LLC Mortgage settlement process and costs September 29, 2015 - I applied for a $35000.00 Home Equity Loan. I told them my husband had - andthat I have a Power of Attorney done through our lawyer at the very beginning. When we got to closing they insisted my husband had to sign the loan documents with the Notary. Once that was done I 'd have the money in my bank account on -/-/15. On -/-/2015 they called me and said the Notary was uncomfortable with my husband understanding what he was signing so the title company denied my loan. The only way I could get the loan was to get a letter from a doctor stating my husband understands what a home ... |
Royal United Mortgage LLC Mortgage application, originator, mortgage broker September 8, 2015 - I applied online for a HARP loan and received a phone call from ( RUM ) Royal United Mortgage. After verifying my credit score, mortgage payment history, and income, - - - informed me that Royal United Mortgage would finance my mortgage which is at 6.99 % to 4.3 % in less than 30 days. I was told that certain debits would be paid with the cash advance, and I would not need to make a mortgage payment until -, 2015. After electronically signing what I thought was my loan agreement, I was told I needed to pay $ # $390.00 for an appraisal. After the payment of the appraisal cleared m... |
Royal United Mortgage LLC Mortgage application, originator, mortgage broker August 4, 2015 - I decided to re-fi with Lending tree. I was called by Royal United Mortgage and started the loan process. They quoted 3.25 interest rate. They requested the usual info, 2 yrs taxes, - 's, - 's, bank statements and social security info. I took pic 's of all that with my phone and sent it to - -. Over the weeks I would talk to a - also. He would request info I had already sent and I would have to send it again. I was told the appraisal would cost $390.00. So I paid it. Then I was told another $130.00 because it 's a duplex. Paid that too. Then I received a email on some of the... |
Royal United Mortgage LLC Mortgage settlement process and costs July 6, 2015 - We started the process of a refinance with cash out on -. We were told that royal united mortgage could close the loan in 7-10 day. - - said he was confident that we would close close to -. Since that time I have been met with false promises and excuses as to why we have to push the closing back a few days. I 've had to fax them the - - times! After the - time, I ended up going to the local IRS building to obtain the transcripts myself. Every day we were held up on some form that I had already faxed them. Every week on Monday, we were told we 'd close by friday ... Now 7-1... |