Royal United Mortgage LLC Mortgage Complaint

Royal United Mortgage LLC Mortgage department,

Conventional fixed mortgage Settlement process and costs Alabama

We started the process of a refinance with cash out on -. We were told that royal united mortgage could close the loan in 7-10 day. - - said he was confident that we would close close to -. Since that time I have been met with false promises and excuses as to why we have to push the closing back a few days. I 've had to fax them the - - times! After the - time, I ended up going to the local IRS building to obtain the transcripts myself. Every day we were held up on some form that I had already faxed them. Every week on Monday, we were told we 'd close by friday ... Now 7-10 days has turned into almost 45 days. The customer service was stellar to begin with .... now as my frustration grows we 're being treated to annoyance and disdain. It seems like they were great until we were committed to this loan. Now I ca n't even get a straight anewer on if we 're closing with an attorney, a title company, or a notary. I just keep hearing, no worries, we have companies that we work with regularly ''. This is just all around BAD BUSINESS!