Royal United Mortgage LLC Mortgage department,
VA mortgage Application, originator, mortgage broker Indiana
I tried to get a refinance home loan from Royal United Mortgage -/-/-. It was a VA refinance home loan. There was a problem with the VA that I did not know about. - - was the guy I was working with. He called me told me about the problem. I was scheduled for an appraisal that day. I asked him if he had cancelled the appraisal he said he did. They showed up at my house. I had them do the appraisal because - - told me he could get me another refinance loan. I called him after the appraisal was completed told him it had been done so we could go forward. He never returned my call or my text messages. When he first called me that day he talked nasty to me and told me that it was about time I finally remembered I should have told him earlier. I told him the only I remembered was the date he had given me I did not know about the problem with the VA. He has never returned my calls or text messages to help me get another refinance. I am out $400.00 to these people. I got my home refinanced somewhere else I had to pay for another appraisal. These people will not return my calls or texts or emails. I also emailed the headquarters in -. This guy is in Illinois. My credit score is -. When - emailed me the paperwork from the VA I called them was told I owed about $23000.00. But I could get a VA loan if I wanted more money. I do n't want to do that. Continued to try to contact - - and Royal United Mortgage headquarters. No answer. These people owe me $400.00. Was wondering if you could please help me - - - -.
Royal United Mortgage LLC customer in Indiana
Aug 24, 2016
* Source: CFPB Complaint Database
Royal United Mortgage LLC response to complaint:
Closed with monetary relief
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