Royal United Mortgage LLC Mortgage Complaint

Royal United Mortgage LLC Mortgage department,

Other mortgage Application, originator, mortgage broker Illinois

We started a refinancing with Royal United Mortgage -/-/- we sent all required documents. Paid to have house appraised - We were told in would take 30 days refinancing process and not to worry about our - house payment because it will be finished by end of -! Well today is -/-/- and we still haven't heard anything positive from our loan officer!! And we have been late on our - house payment and playing catch up on our - payment! Our loan officer keeps giving us the tune around that he's working on it! If we didn't qualify why didn't he he just tell us that!! We are very disappointed we had estimates done on our bathroom and garage plus some bills were suppose to get paid off. This waiting has really put us being as far as mortgage payment being late!!!