Royal United Mortgage LLC Mortgage Complaint

Royal United Mortgage LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Indiana

I decided to re-fi with Lending tree. I was called by Royal United Mortgage and started the loan process. They quoted 3.25 interest rate. They requested the usual info, 2 yrs taxes, - 's, - 's, bank statements and social security info. I took pic 's of all that with my phone and sent it to - -. Over the weeks I would talk to a - also. He would request info I had already sent and I would have to send it again. I was told the appraisal would cost $390.00. So I paid it. Then I was told another $130.00 because it 's a duplex. Paid that too. Then I received a email on some of the paper work and noticed my interest rate was now 3.50. When I called I was told it was n't locked in because they were waiting on the appraisal to come back. I was ready to cancel everything but - - called and gave me the 3.25. He failed to mention that would cost $4500.00. I was also told to expect my escrow from - - - to be mailed to me as soon as they were paid off. That did n't


of the appraisal for my records. He promised to send it right away. That was 3 weeks ago. A few days after closing - rec 'd a letter from Social security. It seems - - opened up a online account in my name. Why? - - said it was to verify my amount I rec 'd every month. PROOF. I had sent them - items of proof. # 1, awards letter stating what I would be receiving for 2015. # 2 - from S.S. # 3, bank statements # 4 taxes. What more proof was needed. He told - - I gave him permission. THAT DID N'T HAPPEN. I went with their mortgage co. in blind faith. I had never heard of them but they were tied with Lending tree who is well known. They took advantage of that. I am almost - yrs old. I have never had such a nightmare with a mortgage company like Royal united. Now when I call there, they wo n't answer. That 's why I 'm taking this next step.