Review and analysis of over 29 complaints against FC HoldCo LLC
FC HoldCo LLC consumers have reported over 29 official complaints related to Managing the loan or lease. Out of the 29 consumer complaints against FC HoldCo LLC, 17% were disputed by the consumer (i.e. the consumer was not happy with how FC HoldCo LLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against FC HoldCo LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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FC HoldCo LLC Consumer Loan managing the loan or lease March 7, 2017 - I opened this account in 2014 and if you look at they pay history the application of payments is always inconsistent although I have been paying late they are abusive threatening and once I make two or three payments they balance goes up not down.... |
FC HoldCo LLC Consumer Loan managing the loan or lease February 8, 2017 - Got behind 5 days on my car loan when the calls started. The calls were 4 -5/day and begin around -. When I talked to them, I told them the situation of slowed commissions and explained that I would be back on track well before 30 days. The calls did n't stop, finally I had to talk to them again and told them I had already spoken to them about it and explained the situation. That still did n't stop the calls. The calls come from several different numbers and it has gotten to the point of harassment.... |
FC HoldCo LLC Consumer Loan managing the loan or lease February 4, 2017 - Flagship Credit Acceptance is not withdrawing money to pay my auto loan and they keep sending non payment emails to me. I have checked with my bank ( - ) and they have had no request from Flagship to withdraw the money. Flagship will also send me confirmation that money has been received but it was never removed from my account. I have been trying to pay off the loan in full and receive the title but have been unsuccessful.... |
FC HoldCo LLC Consumer Loan managing the loan or lease January 22, 2017 - i submitted payment to my auto finance company, they never presented it to my bank, but they told me it failed, to go through, not nsf, but failed, i had the funds available in my account on -/-/2016, they never attempted to collect so that they could continue to collect daily interest!! in turn when i submitted my next payment, it went 100 % to interest!!... |
FC HoldCo LLC Consumer Loan managing the loan or lease January 9, 2017 - I am a new customer with Flagship Credit Acceptance. I recently tried to call over the course of a week to get a hold of someone to request a change of my due date. Every time I called I was asked some kind of long drawn out survey and had to wait for that to finish before I could use the prompts to get to customer service. I was then placed on hold for a very long time and eventually had to hang up as I had to return to work. When I finally connected to a customer service rep, I was told my account was not current so I was unable to change my billing due date until my account was current. Kee... |
FC HoldCo LLC Consumer Loan managing the loan or lease January 8, 2017 - I have received late fees on my account due to my auto loan company ( Flagship Credit ) not processing payments in a timely manner. I have mailed my payments TWO WEEKS before the due date and it takes them four weeks and sometimes longer to post the payment to my account. Also, I applied for a two month deferment and was told via phone it was approved and I could skip a months payment, so I did not not make a payment. Come to find out the deferment was not approved and they reported to my credit report LATE payments, I have called and called and finally I received an agent that saw what happ... |
FC HoldCo LLC Consumer Loan managing the loan or lease January 3, 2017 - I refinanced my car with Flagship over a year ago, I went through the application process and sent you all the information required and you in return paid my loan with - -. My first car payment was not due until early 2016. During that time I was told that I could only change my due date only once and it will remain the same through the life of the loan. I did change the due date to the - to accommodate my pay schedule. After I made that change my company decided to change our pay periods without giving us notice. I called customer service to have the due date changed to accommodate m... |
FC HoldCo LLC Consumer Loan managing the loan or lease November 15, 2016 - My car loan company is automatically ai n't a late fee to my monthly payment saying is just in case i do n't pay on time. However, the amount with the fee shows the amount of my monthly payment. When i asked them if the extra charge goes to my principle when i pay on time, nobody claims to know. So, every month, they ate putting the $50.00 wherever they choose which is not fair based on the fact that I am paying on time. Additionally, I have paid my car note late and there was an additional charge so it 's $50.00 is the late fee where is there an extra charge over and above the $50.00 i... |
FC HoldCo LLC Consumer Loan managing the loan or lease October 22, 2016 - Applied for a vehicle loan online with no credit back in -. I was approved for a - - - for -. Ive always had problems with this company. For the first three months I had an allotment set up with them and they claimed that they did not receive my allotted payments because they did not have the right allotment number after I sent them the allotment multiple times. In - -, I deployed and set up an auto payment where monthly payments would be made every months. On -/-/- my car was repossessed for missing 3 monthly payments. I called and tried to receive information on... |
FC HoldCo LLC Consumer Loan managing the loan or lease September 7, 2016 - My lender has not reported accurate information to the credit bureaus since -/-/2016, they are still showing i have a balance outstanding even though i have paid in full since -/-/2016. This caused me to be denied credit and denied a mortgage since my potential lender was showing a balance owing making my debt to income ratio wrong.... |
FC HoldCo LLC Consumer Loan managing the loan or lease August 31, 2016 - I purchased a car in -, which was financed with Flagship. When my first payment was due I established a user name and password on their website to process my payment. I processed the first 4 payments online without any issue. Then sometime after that I missed my payment by 5 days, which I requested to have my payment changed to the last day of the month, as that is when I get paid, and Flagship informed me that it is their policy to not accept any payments between the - and -, as I tried to login to make a payment I received a message that my login for online banking did not exist and... |
FC HoldCo LLC Consumer Loan managing the loan or lease May 3, 2016 - I was charged a late fee of $55.00 for a payment that was done on - website. I have never been late with my loan before. The representative I spoke with in - 2016 when this matter occurred reported it was the company 's fault and would handle the problem. As of today 's date ... the problem still exists. Every month - report my loan late due to the late fee of $55.00. Every month I call - - and get no results. I have requested to talk with managent/supervisors with no progress. ... |
FC HoldCo LLC Consumer Loan managing the loan or lease March 22, 2016 - FLAGSHIP CREDIT : I am being called on a regular basis by a lending company that I have no loan with. I was apparently used as a reference without permission. I have asked on at least five different occasions to be removed from the account and to stop all calls, but I still continue to get calls. I want to file a formal complaint. The company continues to harass me and leave messages. Several of their supervisors have confirmed that the account reads - do not call - but they continue to call. ... |
FC HoldCo LLC Consumer Loan managing the loan or lease March 3, 2016 - I had a load with a company called navigator and they went out of business. then a company called flagship bought the account. I had some late payments in the past. I got back on track and made my payments on time. Now that I come to the end of the loan I asked how much I owed then I was told and was sent out that the total amount do is $670.00 and my payments or current. Then I was told I owe - the paper work shows that I had - left as of -/-/2016 then reported me late to the credit burial. All I have left is - payment. ... |
FC HoldCo LLC Consumer Loan managing the loan or lease February 8, 2016 - I have been contacted multiple times via Phone and email during work hours after instructing many times to not call me during business hours. I have been contacted from - through - by this company who has no regard when people are working. I no longer have the car, have advised more than once that the car has been traded in, only to be harassed via email and constant calls through out the day by this horrible business. ... |
FC HoldCo LLC Consumer Loan managing the loan or lease February 6, 2016 - After experiencing - I had - -/-/2015. This - along with the - forced me to take an extended leave of absence from work. I contacted Flagship Credit Acceptance to make my -/-/- payment on - -, 2015. When asked why I was 7 days late, I explained about the - without divulging my PHI information- I was - and admitted as an - something rarely done today. The representative wanted to know what body part of mines was operated on. I know that this was definitely a violation of not only my human rights, but PHI ( personal health information ) and he was going to share... |
FC HoldCo LLC Consumer Loan managing the loan or lease February 5, 2016 - This complaint is regarding FLAGSHIP ACCEPTANCE -, LLC AND THEIR PREDATORY LENDING PRACTICES- the complaint also names - - - and how I became association with Flagship Acceptance -, On - -, -, I - - - traded in my - - Sentara Sedan 2.5 limited edition vehicle VIN - that was purchased at - - - - - - - - - - - VA - for a - Nissan Versa - -. The new vehicle was purchased at the same location but now under the name of - of - -. I did not want to purchase a new vehicle however due to the cost of maintena... |
FC HoldCo LLC Consumer Loan managing the loan or lease January 22, 2016 - -/-/- has violated my rights as a consumer several time in the past 7 months ... ... left 2 vm - - - ... ... 3 vm -/-/2015 ... .2 vm -/-/2015 and I have saved all records. ... they also went into my bank account unauthorized -/-/2015 and on -/-/2015 gave my account details to unauthorized third party ... ..I 'm sure I 'm not the only consumer they 've done this to and this needs to be investigated. ... at this time the only resolution ill accept after so many violations is payoff on my acct number - ... |
FC HoldCo LLC Consumer Loan managing the loan or lease December 23, 2015 - Multiple calls daily from lender even you are only a day late ( - calls a day ) robo calls and hangups as well. They do not report to credit correctly as required and agreed in the contract. Predatory lending they target low income and minority. They hold payments past the due date and do not apply to the account so they can collect a late fee. ... |
FC HoldCo LLC Consumer Loan managing the loan or lease November 4, 2015 - I called Flagship in regards to my vehicle loan to let them know that there was a $4700.00 check on its way to them. I asked to be transferred to the total los department as that was where I had been previously told that was who I needed to talk to. They bounced me around the first time I called and the. Sent me to someone 's voicemail. I hung up and called back. I asked to be transferred to the total loss department once agin. They transferred me to a female named - who stated that she was my representative. I asked if she was in total loss. She said that she was not. I asked to be trans... |
FC HoldCo LLC Consumer loan managing the loan or lease July 26, 2015 - Flagship Credit Acceptance has cashed a vehicle warranty cancellation check which they should have sent to me months ago. I have been calling almost three months to get results along with my dealership who ran into walls trying got deal with them. I have encountered customer service reps who constantly hang up on me and give me no help. They advised me that it takes over a month to research a check. Which they claimed that they have mailed out before but they had the wrong address. If that would have beneath case the postman would have put it in the correct box since I have been in the same co... |
FC HoldCo LLC Consumer loan managing the loan or lease March 31, 2015 - 30 days late assesd to account ( car was refinanced ] -/-/15 ccheck - check - payment - file closed ... |