Review and analysis of over 53 complaints against Exeter Finance Corp
Exeter Finance Corp consumers have reported over 53 official complaints related to Managing the loan or lease. Out of the 53 consumer complaints against Exeter Finance Corp, 23% were disputed by the consumer (i.e. the consumer was not happy with how Exeter Finance Corp responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Exeter Finance Corp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Exeter Finance Corp Consumer Loan managing the loan or lease May 13, 2016 - 2 1/2 years ago I purchased a - Chevy Malibu. 1 month ago the Malibu was rear-ended and totaled out by state farm insurance. At the time of purchase, the - Malibu had - miles on it. I spoke with a rep from Exeter Finance ( my former finance company ) and the rep stated that I still owe $7100.00. - - sent Exeter Finance a final payment for the - Chevy Malibu in the amount of - At this time I am satisfied with the final payment to Exeter and I feel that I am NO longer obligated to any cost concerning the - Chevy Malibu. You can reach me at -- or via phone -... |
Exeter Finance Corp Consumer Loan managing the loan or lease May 6, 2016 - Back in - I was made aware that Exeter Finance Corp reported my account delinquent 30 days or more past due for my - & - 2015 payment. I called and spoke with a CSR and through that conversation realized that they were missing a payment that I made. I was told that I need to send documentation of the payment being cleared. Within a week I sent in my bank statement showing the payment was made with my debit card and cleared. I continued to follow up on the status of the update for weeks and was unsuccessful. Thirty days past and finally I decided to report the company to the - and I... |
Exeter Finance Corp Consumer Loan managing the loan or lease April 29, 2016 - My vehicle was paid off by the at fault driver 's insurance company following an automobile accident on - -. An overage is due to be refunded to me, as my account balance was paid in full. I have made repeat phone calls to Exeter Finance regarding money they owe me, approximately -. Every time i call, they are reviewing it. A payoff amount and warranty refund was sent over 2 weeks ago, - -, 2016. To date, it 's still being reviewed by a department that no one can speak with. My account is still open and showing that i owe them. They keep assuring me all is fine. It is not until ... |
Exeter Finance Corp Consumer Loan managing the loan or lease April 26, 2016 - On -/-/2015 Exeter Finance - - - - made an inquiry of my credit file with - without my concent.... |
Exeter Finance Corp Consumer Loan managing the loan or lease April 14, 2016 - I had a - Nissan Altima financed with them for just over a year with no problem. -/-/-. I called to try and get -. payment deferred they said that would be no problem. They took the payment anyway then claimed that the finance department did n't get the paper work on time. I was told that the payment $310.00. would be back in my account within 24 to 48 hours. Three days later I was told that I had to send them my account information in order for them send my payment back, which made so ne since to me because I had the automatic withdrawal so they should already have that info. I w... |
Exeter Finance Corp Consumer Loan managing the loan or lease March 25, 2016 - I requested for a due date change on a car loan I secured from Exeter Finance Corporation immediately after I secured the loan ( -/-/2015 ) because I get paid at end of each month. I was told to do so after I make a complete payment. After I made a first complete payment, they told me I have to wait again till I get my account caught up because the second time, I had requested too close to my due date ( of - of the month ). On -/-/- I requested again immediately after I made my payment as was advised to do. They said they will contact me once it 's approved. No one called so I called... |
Exeter Finance Corp Consumer Loan managing the loan or lease March 18, 2016 - Exeter Finance will not allow me to pay extra money towards my principle balance. If money is paid it only reduces the next months payment. I called to speak with a representative and was told this information. ... |
Exeter Finance Corp Consumer Loan managing the loan or lease March 11, 2016 - Exeter Finance received an insurance check to be applied to the principal balance of my loan -/-/-. The check was cashed on - - 2016 and as of today - - 2016, has yet to be applied to the principal balance of my loan and everyone claimed the check is not able to be located and payment denied. The company continues to charge my account interest based on the former principal balance. I have attempted to resolve this for several weeks, spoken to supervisors and sent a copy of the paid check to Exeter Finance for review and confirmation. ... |
Exeter Finance Corp Consumer Loan managing the loan or lease January 25, 2016 - Hello. I began financing an auto loan with Exeter Finance in - 2012 and at that time their customer service division was located in the U.S. Several months ago Exeter out-sourced the entire customer service division to a foreign country including customer service, insurance, finance, and all other matters relating to the loan. I have attempted repeatedly to speak with Exeter regarding new regulations received from my property insurer because the current customer service division is incapable of providing appropriate information regarding U.S. law - can not provide information on insurance r... |
Exeter Finance Corp Consumer Loan managing the loan or lease January 18, 2016 - The company that I have my vehicle financed with will call my house, my work & my cell every 30-45 mins & when the answering machine picks up or voice mail starts, they hang up without leaving a message or call back number or anything. This is very annoying, harassing & downright unprofessional to say the least. All of our payments are made online & on time. I do n't know what their problem is but it needs to stop. They 're - companies that I have this problem out of. They are Exeter Finance & - -. I will not recommend these companies to family or friends due to the fact this harrassm... |
Exeter Finance Corp Consumer Loan managing the loan or lease December 21, 2015 - I made my - payment to Exeter Finance Corp by check and it was not credited to my account. I have faxed and emailed a copy of the check that cleared my bank weeks ago and they are still calling me 4 -5 times per day for the payment and are threatening to repossess my car. ... |
Exeter Finance Corp Consumer Loan managing the loan or lease December 21, 2015 - I have received - phone calls from Exeter Finance Corp on my cell phone. I am not the loan consumer, and I did not provide them with my cell phone number, nor did I give them permission to contact me at all, or on my cell phone regarding this account. This is apparently an account for my brother 's loan. When they contacted me the first time, a couple of months ago, I expressly told them that I have nothing to do with his account, and I demanded that they remove my phone number from their system, and make no further contact with me. I specifically requested a supervisor to whom to provide t... |
Exeter Finance Corp Consumer Loan managing the loan or lease managing the loan or lease November 11, 2015 - I refinanced my - with my local credit union and payed off account # - with exeter finance on -/-/-. I was told the account would show as closed with 30-45 days. This account shows as open with all - credit bureaus still and because of this my credit score has taken a beating. I own - cars with - vehicle loans now which affects my debt to income ratio. Exeter needs to get it together and close this account immediately. Please assist. Thank you. ... |
Exeter Finance Corp Consumer Loan managing the loan or lease managing the loan or lease October 18, 2015 - My name is - - and I have been harrassed by Exter Finance for over 7 months of non paymnet and asked for more money over the phone againt my account after proven I never missed a payment but has in fact over paid on my account. All phone calls are recorded and their are managers stating I have overage amounts waiting on my account but each day they were calling like - times a day an sending threatening documentation to repossess my vehicle which I told them was stressing me out they did not care. I have given them every fax from my bank showing over payment from bill pay an yet they d... |
Exeter Finance Corp Consumer loan managing the loan or lease September 16, 2015 - I applied for a car loan with Exeter Financial on -/-/2014 which the application was approved for financing on or around - 2014 which I was told my first payment would be due on - -, 2014 and that the payment due date would bbe the - of each month thereafter. The company asked me to sign up for automatic draft and I agreed ; however, the company started to withdraw funds from our account prior to the due date and charged me both late fees and nsf fees along with numerous fees that I incurred from my financial institutions due to the pre-withdrawing of funds. I had a very diff... |
Exeter Finance Corp Consumer loan managing the loan or lease September 14, 2015 - I was caught vulnerable at a time of need. I recently just loss my car to a hit in run. In I was in a desperate need of a vehicle. I went to a local car dealership by the name - motors. Which promotes we can put you in a car no matter the down payment or credit. I was deny by every loan possible. I grew weary and tired of the process. So they stop me before I could leave and said a financial company by the name Exeter financial corp was willing to put me in a car. I thought they had to be kidding me. I spent hours and now somebody wants to finance me? In they was trying to put me in a -?... |
Exeter Finance Corp Consumer loan managing the loan or lease September 11, 2015 - I contacted Exeter Finance Corp to let them know I would be making my - - payment on - -. I called on the - and had them debit my checking account for - payment. On - - I received a call from the finance company stating I did not make the - payment. I explained my conversation that I had on the - and explained I made the payment. The customer service person told me it was not on their computer system and took the bank account information again. On the - Exeter took out - car payments which bounced my account. After numerous phone calls to customer service I ... |
Exeter Finance Corp Consumer loan managing the loan or lease September 10, 2015 - I was recently in a car accident and my car was totaled out. The insurance company paid Exeter Financial approximately $6200.00 and because I do not have gap insurance I still owe approximately $5500.00. I immediately called Exeter Financial to see what they could do to work with me being that I no longer have the car. - of the representatives said that I must still pay $390.00 per month or I will be charged for interest and late fees. I said I did not know what I could do and was contemplating bankruptcy. Before I know it I am receiving collection calls for my car payment due -/-... |
Exeter Finance Corp Consumer loan managing the loan or lease July 3, 2015 - Exeter - keeps calling my cell number and work trying to get me to payan outstanding balance of $360.00 they say I owe for a late payment that theycant tell me what month exactly it is that was not paid. Their are also showingnegative info. on my credit report due to this problem. ... |
Exeter Finance Corp Consumer loan managing the loan or lease April 18, 2015 - I have been with Exeter Finance for about - years now and they have been told over a year ago, not to call my work place. They were compliant until - - when I got a call on my phone at work from them. I have the call in my call log at work and if need be I can see if I can get a print out from the main computer that hosts our phones. This is a violation of my rights as a consumer and something needs to be done about it. ... |
Exeter Finance Corp Consumer loan managing the loan or lease April 14, 2015 - I do not owe this account or the money I have previously filed a complaint with exter and - and have not heard anything from them or you regarding this negavite report I would like a validation of this account and the amount this company is reporting I 've already provided the documentation ... |