Exeter Finance Corp Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Exeter Finance Corp Consumer loan department,

Vehicle loan Managing the loan or lease Pennsylvania

I contacted Exeter Finance Corp to let them know I would be making my - - payment on - -. I called on the - and had them debit my checking account for - payment. On - - I received a call from the finance company stating I did not make the - payment. I explained my conversation that I had on the - and explained I made the payment. The customer service person told me it was not on their computer system and took the bank account information again. On the - Exeter took out - car payments which bounced my account. After numerous phone calls to customer service I spoke with approximatley - different supervisors and after approximatley two weeks or so I received the unauthorized payment and the overdraft fees back into my account from Exeter. Since then I have been recieving phone calls harassing me that I have not made my - payment and some of the customer service people are very nasty Apparantly they do not read any of the notes shown on my account. I have emaild and faxed over bank statements as recently as yesterday with no resolution to the harassing phone calls. I have called the corporate office twice and left voicemails with no return phone calls. I am looking for a resolution to this matter. It seems noone can take care of the issue at hand, the - payment has been made and I am receiving harassing phone calls.

Exeter Finance Corp customer in Pennsylvania
Sep 11, 2015

* Source: CFPB Complaint Database

Exeter Finance Corp response to complaint:
Closed with explanation

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