Exeter Finance Corp Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Exeter Finance Corp Consumer loan department,

Vehicle loan Managing the loan or lease Arizona

I was recently in a car accident and my car was totaled out. The insurance company paid Exeter Financial approximately $6200.00 and because I do not have gap insurance I still owe approximately $5500.00. I immediately called Exeter Financial to see what they could do to work with me being that I no longer have the car. - of the representatives said that I must still pay $390.00 per month or I will be charged for interest and late fees. I said I did not know what I could do and was contemplating bankruptcy. Before I know it I am receiving collection calls for my car payment due -/-/2015 even though they just received a check from my insurance. Exeter Financial has a good contact number for me and knows my place of employment. After being only 4 days late representatives started calling my relatives. A lady named - called my ex husband and said I told her to call him. I never gave permission to call my ex husband or any of my relatives especially being they have more then - good contact number for me. I immediately called Exeter Financial and spoke with a supervisor who said she would look into the call. However, - will not stop calling me and my relatives. The last time she called I said I do n't want anymore calls to my cell phone and - Stated the collection calls will continue ''. I want these representatives to stop calling my relatives and my cell phone over and over again. They will not work with me at all and now I am being harassed.

Exeter Finance Corp customer in Arizona
Sep 10, 2015

* Source: CFPB Complaint Database

Exeter Finance Corp response to complaint:
Closed with explanation

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