Review and analysis of over 58 complaints against VW Credit, Inc
VW Credit, Inc consumers have reported over 58 official complaints related to Managing the loan or lease. Out of the 58 consumer complaints against VW Credit, Inc, 21% were disputed by the consumer (i.e. the consumer was not happy with how VW Credit, Inc responded to their complaint) and 100% were processed in a timely manner. 19% of consumer complaints against VW Credit, Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
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VW Credit, Inc Consumer Loan managing the loan or lease June 6, 2016 - As there are only - characters permitted to describe the issue, I will try to make this brief : I previously filed a CFPB complaint against Volkswagen Credit in -. They offered no resolution in their response as they said they could not find/identify my account. This complaint - - - was in regards to a deficiency balance - claimed was owed ( and which was being reported on my credit reports ) that I claimed was invalid. After nearly 10 months of fighting and providing documentation, Volkswagen Credit finally ( on - -, - ) sent me a letter acknowledging the account wa... |
VW Credit, Inc Consumer Loan managing the loan or lease May 26, 2016 - I was shocked when I reviewed my credit report and found several late payments on the dates below : 30 days past due -/-/2014... |
VW Credit, Inc Consumer Loan managing the loan or lease May 26, 2016 - I recently received a letter from Volkswagen stating that my - VW Passat has been recalled because of the - airbag danger. I contacted them to set up an appointment to fix the dangerous airbag and they do not have the necessary parts. Apparently it might take from 3 months to up to a year or more to fix my car. In the interim, I can not drive it due to the possibility of scrapnel entering my brain, or injuring my children if the airbag deploys. I have 11 months left on my lease and VW will not release me from it. So I am left paying for a car that I can not drive. I tried to trade it i... |
VW Credit, Inc Consumer Loan managing the loan or lease May 26, 2016 - The VW company does not provide a set date for payment. They change the date monthly on due date. I thought my payment was due on the - of each month. I paid it 29 days late I thought so it would not affect my credit. I was told later, oh it was -/-/-. this is not something people have time to do check monthly payment dates. they dinked my credit, even though they didnt have to. they do this in order to jack up the rate per month on your credit and to stop you from buying a car, making it difficult.... |
VW Credit, Inc Consumer Loan managing the loan or lease April 4, 2016 - the leasing company sent the billing to wrong addresses twice. They Apologize over the phone and promise you everything will be fixed corrected and rectified meanwhile due to emails and certified mail. Audi Financial Services -. - - -, OR - ... |
VW Credit, Inc Consumer Loan managing the loan or lease March 14, 2016 - In - of - I attempted to log into the VW Credit website to make a payment, setup automatic recurring payments, and update my contact information. For reasons I do not understand, VW Credit had disabled this functionality which was previously available through the online account management portal. Instead, the website said I needed to call if I wanted to make a payment. I called and got an automated recording that said that VW Credit was closed and I needed to try again during normal business hours. VW Credit did not allow me to leave a message. Later in -, -, I tried to call agai... |
VW Credit, Inc Consumer Loan managing the loan or lease March 11, 2016 - I entered into a vehicle lease for a - Volkswagen Jetta at - - Volkswagen in -, - in - -. The lease was supposed to run until - -. However, I received - in - -. I was - for a total of 184 days. While at training, I attempted to terminate my lease under SCRA, but Volkswagen denied my application because they said SCRA would not apply if I was not - out of the U.S. I applied twice more after that and still continued to be denied. Eventually, in -, the dealership told my mother they would take the car back and she turned it in without issue. However, i... |
VW Credit, Inc Consumer Loan managing the loan or lease December 29, 2015 - To Whom It May Concern : I 'm writing this letter as an appeal to Volkswagen Credit to work with me on resolving a late payment dispute which took place in - of 2014. On the morning of - -, 2014, when I went outside I noticed that my - - was not in the driveway. I called the local police station to report it stolen and was informed by the police department that the car had been repossessed. My wife and I were stunned. We could n't imagine why that would have happened and were sure it was a mistake. My wife called VW Credit USA as soon as their office opened to straighten thing... |
VW Credit, Inc Consumer Loan managing the loan or lease managing the loan or lease December 4, 2015 - I am the primary contract holder on an account with VolksWagon Finance Company. The secondary signer filed bankruptcy. This account was not included in the bankruptcy case. VW Finance blocked my access to online payments and stopped sending my monthly statements, eventhough this account is not included in the bankruptcy case and I have not filed for bankruptcy. I have called several times to get a print out of my account. The rep states that account is current, but they are unable to email or mail me a statement. I am referred to a Debt Collection Company. I keep trying to explain that the acc... |
VW Credit, Inc Consumer Loan managing the loan or lease managing the loan or lease October 28, 2015 - Leased a car Thru Volkswagen Credit -/-/- and leased a - car from Volkswagen Credit -, under the understanding that the disposition or return fee for the - lease will be waived as I was leasing a - car from them. The - lease was returned today and Volkswagen Credit is charging me a disposition fee ; unfortunately I can not buy or lease a car from VW because they DO N'T have the desire SUV ... |
VW Credit, Inc Consumer Loan managing the loan or lease October 17, 2015 - I purchased a - VW Passat TDI SEL -/-/-. I took a 0 % interest 60 month loan with VW Credit. I made every month payment timely and was never late. On -/-/-, VW announced that they had used " cheat devices '' in their TDI ( i.e Diesel ) vehicles. The intent of these devices was to violate American environmental standards. In particular, to cheat in meeting NOx emission output. VW immediately imposed a ban on its dealers from selling these effected new and/or used TDI vehicles. As a result, TDI vehicles have certainly lost significant value since VW has n't determined how, or if, th... |
VW Credit, Inc Consumer loan managing the loan or lease July 9, 2015 - I had a lease through Volkswagen Credit. I was unfortunately in - different car accidents this year ( -/-/- ), and the - accident totaled my car. It was declared a total loss. My biggest concern is that I am being charged for things that I am not responsible for ; like excise taxes and payments that were covered by GAP insurance. The town I live in has told me that VW credit handles tax abatements in cases like mine or similar and VW has informed me that I should pay them ( VW ) for taxes and then get an abatement from my town hall in -, MA. I have learned that it is not my respo... |
VW Credit, Inc Consumer loan managing the loan or lease July 6, 2015 - I purchased a new Volkswagen on - -, 2015 and financed it through VW Credit. I financed for a long term but knew that I would pay ahead. To date I have made - payments and they are not reflected on their web site. First I was told that the site was unable to show balance due and payments but I could request an email from them for this information. When I told them this was unacceptable and that the information should be available at all times they said it would not be available until I had made - on time payments. I financed my last vehicle through a credit union and this informati... |
VW Credit, Inc Consumer loan managing the loan or lease June 2, 2015 - It all started with inquires! Excessive -adjectiveMore than is necessary, normal, or desirable ; immoderate. In 2012 I was in the market to purchases a vehicle. The - - - was the vehicle of choice. I wo n't bore you with the - shameful hours I spent at the dealership. This practice should be banned. Never the less I purchased my vehicle and I was on my way. I was a successful -. Highly educated! The go to guy for all things. However I could n't get a handle on credit and what it was doing to the American consumer. So I started a business. - - and - Literacy! I want to k... |
VW Credit, Inc Consumer loan managing the loan or lease April 15, 2015 - We made a electronic bill pay through our bank that was incorrect and subsequently overpaid the amount due. When we advised VW Credit of the problem they REFUSED to return our money. Even after being assured by our bank that the funds had cleared, VW refused to return the overpayment. VW can not be trusted. Still have not been repaid for the over payment. ... |
VW Credit, Inc Consumer loan managing the loan or lease March 27, 2015 - I was charged by Volkswagen Credit - for wear and tear upon returning my lease vehicle. This bill came almost - months after I dropped off the car. To dispute the charge, I paid the bill with an - card. Supporting documentation was submitted to - and on my behalf, they waited for a evidence and a reply from VW to support their claims of the damages, but there was no reply. After almost - months, I was then issued a credit of - ( minus the return fee of $350.00 which I paid ) from VW. A few weeks ago VW sent me another bill for -. They called and threatened that the charg... |