Review and analysis of over 224 complaints against Barclays
Barclays consumers have reported over 224 official complaints related to Identity theft / Fraud / Embezzlement. Out of the 224 consumer complaints against Barclays, 18% were disputed by the consumer (i.e. the consumer was not happy with how Barclays responded to their complaint) and 100% were processed in a timely manner. 29% of consumer complaints against Barclays resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Barclays Credit card identity theft / fraud / embezzlement February 5, 2016 - I discovered a recurring charge on my Barclays ' VISA card, issued by LLBean. It was a service I was not using, and I spoke to a Barclays rep who told me I needed to change my account number. After following this advice, the charge still appeared on my next statement. I called Barclays and was told that when a person orders something online, checks the box agreeing to " terms and conditions '', and charges it to their VISA card, the business is connected to that specific account, NOT the account number! So changing my account number did not matter ; I was still being charged. She kindly offere... |
Barclays Credit card identity theft / fraud / embezzlement January 29, 2016 - On the morning of -/-/16 I was reviewing my credit card transactions for my Upromise Barclay Mastercard. I noticed a transaction for $410.00 at - in - -, - which occurred on -/-/16 and posted on -/-/16. This was suspicious to me because I do n't typically spend an amount that high at Target, and from -/-/16 through -/-/16 I was in -, - for work. The credit card transactions both before and after the $410.00 charge at Target reflect that I was in -, -. Upon noticing the charge I called to file a dispute ( -/-/16 ). I was told it ... |
Barclays Credit card identity theft / fraud / embezzlement January 5, 2016 - - - Barclays issued a Master Card credit card under my name and sent it to my previous address ( 15yrs old ) ready for activation. I did not submit information or apply for this card. ... |
Barclays Credit card identity theft / fraud / embezzlement December 4, 2015 - I had my credit card number stolen in - of 2015. It was my Carnival MasterCard through Barclaycard services of Delaware and the merchant of the charge is actually the one who phoned me the following day after it occurred and asked me if I made the charge, which I told him I did not, so I then proceeded to call my credit card company and explain to them the situation. They did immediately send me out a new card and number and at that time I thought and from the way they explained it that it would be resolved in a few days. On - -, 2015 I called them again because I noticed the charge w... |
Barclays Credit card identity theft / fraud / embezzlement December 1, 2015 - Fraud charge on credit card for product never received. BarclayCard Services -. - - -, DE - ... |
Barclays Credit card identity theft / fraud / embezzlement November 24, 2015 - On -/-/2015 I was alerted via text message of a fraudulent charge on my Barclay Card in the amount of $1100.00. I called the company immediately and confirmed that the charge was indeed fradulent. On -/-/2015 I called to inquire about the status of the case and I was informed it had been filed with the wrong department within Barclay. They then opened a new ticket and assured me the fradulent charge would be addressed. Today on -/-/2015 I called again to inquire about the status of the case and I was informed that nothing had been done since the new ticket was opened four m... |
Barclays Credit card identity theft / fraud / embezzlement November 12, 2015 - HIPlease explain while you linked this Barclay account opened on - a prior Barclay account that was opened before the consumer filed Bankruptcy in -. Please note your statements for the Barclay Account opened on -/-/- you provided the consumer in your first response to CFPB complaint ref # - by this consumer shows your continually accessed a bank account that had been closed by the consumer for over ten years and revealed the linked to the first Barclay account the consumer opened prior to a Bankruptcy. Also the consumer never requested or gave permission to Barclay to upload... |
Barclays Credit card identity theft / fraud / embezzlement November 5, 2015 - Today I received a call from a company in Ohio that processes payments for a company that sells drones. The man who called said he wanted to verify I had authorized $3000.00 in purchases for drones to my credit card issued by Barclays Bank Delaware. I had not. When I logged onto my Barclay card account to see if the charges were there, I saw - temporary charges for $1500.00 each to -. I immediately attempted to contact Barclays. After being on hold for more than 5 minutes, a representative finally comes on the line and says quickly We are currently updating our system. Please call b... |
Barclays Credit card identity theft / fraud / embezzlement October 5, 2015 - On -/-/2015 I received a telephone call from Barclay Card -. They advised me by voicemail that they wanted to verify my information for a recent credit card application. They provided me with an identifying number : - and a return telephone # -. I have never applied to Barclay Card for a credit card. I telephoned Barclay Card and was put in touch with a security consultant. She asked for my identifying number. I gave her the number. She returned to the line and asked me for my DOB and SSN. I told her that since she had pulled up my information, she could tell me the information ... |
Barclays Credit card identity theft / fraud / embezzlement October 2, 2015 - I 'm a holder of a - Mastercard, issued by Barclaycard. In the last month, Barclaycard has stopped - of my transactions and harassed me either via phone or text message that my card is blocked due to security concerns. The transactions ( - - / - - / - - and two times on - - were in range between - - - USD. As Comparison, my Credit Line is - USD and my annual spend with the Card approx. 60k USD. I understand that as a card owner I have the obligation to support the card issuer to keep my account safe, but stopping the usage of my card - times within a c... |
Barclays Credit card identity theft / fraud / embezzlement September 30, 2015 - Fraud charge on credit card for product never received. BarclayCard Services -. - - -, DE --merchant - -, - -, - ) - -- ... |
Barclays Credit card identity theft / fraud / embezzlement September 28, 2015 - The Barclay card services - - - - withdrew funds from my checking account via Electronic Funds Transfer with out authorization. When I confronted the Barclay card Services, they stated that someone with IP addresses from - - and - Utah gave permission to do so. I and my band - - filled an investigation into the matter and I was found without fault. I was told to file a stolen identity report with the credit bureau and the police department. I filed the reports with the agencies and then wrote the Barclay card services in regards to the time I spent doing this and ask... |
Barclays Credit card identity theft / fraud / embezzlement September 20, 2015 - I bought a new computer and left for - shortly after. While in -, I tried to go online and pay my LL Bean Visa bill and, because it was a new computer, I had to enter a lot of information - which the system told me was wrong and I had to call Security. I did not have my card with me and could n't provide all of the information request. I had to wait until I got home. I called Barclay Card and after - attempts and speaking with - different people I asked where they got their information ( former addresses, formerly owned vehicles etc. ) and I was told that they outsource to a vendor... |
Barclays Credit card identity theft / fraud / embezzlement September 18, 2015 - Friday - -, - - - - - -, Co -- - - ) - Financial Protection Bureau---RE : Complaint against Barclaycard - Credit Card - ) - - - -, DE 1-To whom this may concern, I am writing and requesting a formal complaint/investigation after several direct correspondences ' and voiced concerns to/with Barclaycard, which have gone un-resolved as I am now/currently receiving harassing phone calls by their company regarding payment on - of my - Barclaycard credit cards. Specifically the account that did end in - ; now ending i... |
Barclays Credit card identity theft / fraud / embezzlement September 9, 2015 - I am the victim of fraudulent activity on my credit. I am in the processes of reviewing all of my accounts and have notify all - creditors. My credit status has been and is currently under a fraud alert. I made a written request to Barclaycard 's on -/-/15 asking how to submit an FTC Fraud Affidavit. I am also requesting information of what is needed to process that request. IE A copy of Barclaycard 's written policies and procedures informing consumers how to request application information and business transactions records about consumers transactions alleged as the result of identi... |
Barclays Credit card identity theft / fraud / embezzlement August 30, 2015 - I am writing t inform you that Barclays is not my account. I believe thatit is fraud. I want it removed from my record. ... |
Barclays Credit card identity theft / fraud / embezzlement August 27, 2015 - Barclays Bank Delaware - - - -, - DE, - ) has twice in a years time issued a credit card fraudulently in my name to thieves, after contacting - my credit score, - whom I had requested a credit freeze. Additionally, they substituted the phone numbers of the thieves for my contact telephone number into my personal information -. This was just descovered in - while monitoring my credit reports. Finally, after being notified by phone, by mail and by -, they have not removed the fraudlent account from my credit file - after 8 months! -. Please investigate Barc... |
Barclays Credit card identity theft / fraud / embezzlement August 23, 2015 - A few months ago, I received a voice message apparently was about my Barclay Credit Card. I returned their call to clarify the matter, but the person I talked to started to ask for my personal information including my SSN. Knowing that I do n't have any credit card with Barclay, I readily said that I am not giving any information about myself because I do n't have any credit card with Barclay and I have no intention of applying for -. I continue to receive phone calls from them in which I did not pay attention for obvious reasons. Until I heard another voice mail that it was now under fraud... |
Barclays Credit card identity theft / fraud / embezzlement August 19, 2015 - Regarding Case number : -I just recently found out that Barclays Bank was withdrawing monies from my account without authorization from -/-/- to -/-/-. I was a full time student, unemployed, and going through the Home Affordable Act at the time this all happened. According to my bank these payments were taken via ACH and not through personal payments. That is how Barclays is able to show a statement of payment on former complaint file. Also, on the letterhead addressed to me they note an amount of - on original balance yet my limit was - which is stated on - -. Barclay... |
Barclays Credit card identity theft / fraud / embezzlement August 5, 2015 - UPromise - serviced by Barclaycards : The telephone access system requires a SSN and zip code to be entered via keypad in order to access account information, including transactions and payments. No pin is required. My ex-husband knows my SSN and zip code and was able to access my account information each month. I requested a telephone pin be set up, but they would only offer a verbal pin and not - for the keypad. As a result, my information was compromised and illegally accessed. ... |
Barclays Credit card identity theft / fraud / embezzlement August 4, 2015 - I am a victim of identity theft. Barclays Bank Delaware opened an unauthorized credit card in my name using personal information. My credit report shows Barclays Bank Delaware made an unauthorized credit inquire on -/-/-, then sent me a billing state for unauthorized charges totaling $4.00. The identity theft has been reported the - Reporting Company disputing the Barclays Bank Delaware account was made on -/-/- and a fraud alert has been placed on the account. I want CFPB to prosecute Barclay for fraud and theft and any other relief deemed proper. ... |
Barclays Credit card identity theft / fraud / embezzlement July 21, 2015 - Fradulent credit inquiry on my credit report. I have called several times and told that this fradulent inquiry would be removed. It has not been removed from my credit reports. I did not authorize this inquiry and need it removed immediately ... |
Barclays Credit card identity theft / fraud / embezzlement July 20, 2015 - Someone opened an account in my maiden name with my social security number in 2005. I am now getting collection calls in reference to this account. This account does not appear on my credit record. ... |
Barclays Credit card identity theft / fraud / embezzlement July 16, 2015 - On Thursday, - -, I received a call that my credit card - Barclay 's - - - had been flagged for fraudulent information. It was an automated phone call from -. I verified all information and was told at the end of the call that the security hold had been removed as I had properly verified all information. Following that call, the hold remained in place. It was not removed as indicated. Subsequent calls to - have not resulted in an answer, and I was - from critical business spending during at least - business day without explanation. ... |
Barclays Credit card identity theft / fraud / embezzlement July 14, 2015 - I am filing this on behalf of my mother who is in -. Barclays Juniper had an open charge account in her name. -/-/- they initially reported suspicious activity to me on her account via e-mail. I immediately reported it as fraudulent per their electronic website. In -/-/- they sent a statement showing the fraudulent balance, requesting payment. This time I sent them a letter requesting they remove the charges. In -/-/- they again sent me notice of suspicious activity. This third time I called their security number and once again reported it as fraud. I was ultimately hung up o... |
Barclays Credit card identity theft / fraud / embezzlement July 13, 2015 - Barclay Card Servicing is the worse card servicer. I had to file a dispute - for unauthorized fraud transactions. The first time it was n't inputted in the system correctly according to the representative, the second time it was acknowledged and I received a dispute number. However, no provisional credit was given and the account was marked past due because nothing happened for a month. I called today - and inquired again and it was stated by the rep. that he will put in the provisional credit today. That 's a month since my dispute was accepted so it appears they do n't care about timin... |
Barclays Credit card identity theft / fraud / embezzlement July 10, 2015 - I received at least - emails regarding a credit card that was activated in my name, which I do not have and did not apply for. ... |
Barclays Credit card identity theft / fraud / embezzlement June 30, 2015 - I applied for a Barclaycard - - - - - online ( a United States credit card ). The next day I got a voicemail from Barclaycard security asking me to call back to verify details about my application, but they left a different callback number. I searched for that number online and found nothing associating it with Barclays. This lead me to be concerned that I had had personal information stolen. Because this was n't clear to me from the phone call, I called Barclays main customer service number to attempt to verify that the number they had me call back to was the appropriate main n... |
Barclays Credit card identity theft / fraud / embezzlement June 26, 2015 - The Barclaycard Arrival Plus MasterCard account was charged fraudulently twice in - 2015 for $210.00. This card was cancelled and another was issued in its place. Barclaycard did not cancel the debt but forwarded it onto the new account and called it a dispute. I have contacted Barclaycard by email and phone on numerous occasions without success. These - charges were fraud and need to be cancelled as a result. ... |
Barclays Credit card identity theft / fraud / embezzlement June 22, 2015 - There was over $4500.00 in fradulent changes made on my credit card without my knowledge. The credit card company, BacklayCard, changed my address to - - -, -, MA without my authorization so I was n't aware of these changes. I never lived at this address so they should n't have changed my address. I was contacted by a collections agency several months later trying to recover the funds. At the time I let them now these are fraudulent changes and asked them to to put me in touch with the credit card company ( when I call directly I get automatically transferred to the collection ag... |
Barclays Credit card identity theft / fraud / embezzlement May 26, 2015 - We contracted with an auto transportation company to transport our vehicle from - to -. A contract was signed under false pretenses. The misrepresentation from the transport company resulted in us being charged $740.00 by our credit card company. The transport company never transported our vehicle. We attempted to resolve this issue with Barclaycard, but they were unwilling to refund the amount. However I digress. - - - lied to us, so we canceled the contract. The contract had a non-refundable '' clause. This is what Barclaycard is using to withhold our refund. The contract w... |
Barclays Credit card identity theft / fraud / embezzlement May 19, 2015 - I found fraudulent activity on my credit report in -, 2015. I disputed the information with the - credit bureaus and filed a fraud alert. I also called the - creditors to report the fraud. ( -, Barclays, and - -. ) The companies said the accounts were being closed due to fraudulent activity. I have never heard anything else back from them. I have tried to call back and am unable to reach anyone with a record of my dispute. The fraudulent activity is still being reported to all - credit bureaus and I have tried to dispute this information again. The companies ( -, -, ... |
Barclays Credit card identity theft / fraud / embezzlement April 29, 2015 - There are fraudulant charges on my Barclays Bank credit card from - : - -they were never charged by me or my familyBarclays bank claims that they will look into itthey never looked into it and wo n't credit my money backthis month a similar chage has comeI ca n't get my money back ... |
Barclays Credit card identity theft / fraud / embezzlement April 6, 2015 - I do not recognize this account this account has been opened as a result of my identity being stolen it needs to be removed asap ... |
Barclays Credit card identity theft / fraud / embezzlement March 24, 2015 - I have been a - - - for 4.5 years and my identity was stolen last year. The thieves obtained a credit card from Barclay which they used to rent and steal cars - miles away in - California. I have provided tips to law enforcement, leading to seizures of some of the thieves ' equipment, and the police have video surveillance and - suspects in custody, caught in a stolen vehicle with many fraudulent IDs, including some for me. I have provided this information and the police report to Barclay and - in multiple disputes since -. I recently mailed a dispute to Barclay and req... |
Barclays Credit card identity theft / fraud / embezzlement March 24, 2015 - This was a complaint filed in 2014 and I NEVER received any emails from you and I never received - phone call from Barclay. They have not reduced my credit card rate, I was promised i would not have to pay any interest or late fees. they have done nothing to help me except provide legal aid this is a joke. every other credit card helped me and this one will not. they are affecting my credit report severely and i can not believe that they sent generated responses as well. i have managed to pay down this card from - to - with late fees and interest. i am on - the - is not mine. th... |
Barclays Credit card identity theft / fraud / embezzlement March 24, 2015 - The US Air ( ways ) and - - merger has created many problems for me as a credit card holder. I have been issued about - different card numbers because of the merger, and supposedly there will be at least - more. At the merger, each card number changes, the prior account is no longer available, and it creates a lot of problems for direct billings that the card holder has and is expected to notify those companies that direct bill with each card change. This is not an easy task, and who knows what happens to a credit score during this process, and changing the credit card is very time... |
Barclays Credit card identity theft / fraud / embezzlement March 21, 2015 - Hello I am a victim of freud and I have made so many attempts to have this resolved my credit cards were used and I reported this each company without resolution. -, - Bank, - - -. ... |