Barclays Credit Card Complaint

Barclays Credit card department,

Identity theft / Fraud / Embezzlement Arizona

I am filing this on behalf of my mother who is in -. Barclays Juniper had an open charge account in her name. -/-/- they initially reported suspicious activity to me on her account via e-mail. I immediately reported it as fraudulent per their electronic website. In -/-/- they sent a statement showing the fraudulent balance, requesting payment. This time I sent them a letter requesting they remove the charges. In -/-/- they again sent me notice of suspicious activity. This third time I called their security number and once again reported it as fraud. I was ultimately hung up on by their agent without letting me finish what I was saying. After that I sent them a certified letter informing them to close the account immediately and that any repeated attempts to collect the disputed amounts would be referred to authorities. On - - they once again sent a form letter indicating the amount of $260.00 is due and providing the methods that the amount can be paid. We have notified them four times and they refuse to remove the amount and keep requesting payment. We have done everything in our power to resolve this with the company but continue to be unsuccessful so we are forwarding this to you as an official complaint. Thank you for your help.