Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan modification,collection,foreclosure Washington

Servicer once approved me for Loan modification and forward information over the phone on -/-/2016 spoke with both - - - @ Freedom Mortgage. Few days letter, - who is the point of contact told me that loan has been denied because my investor did not approve for modification. On -/-/2016 I received very brief mail from Freedom mortgage regarding my modification has been denied due to Insufficient Income. They are telling homeowner different answer to denied them for modification. Homeowner is - Veteran currently receiving VA - & VA -. When we spoke with them, we requested what income underwriter used for modification review but point of contact is not able to provide the information to us at all. They sent denial letter dated -/-/2016 does not stated any detail information on NPV inputs and ask Homeowner to appeal the process in 14 days in writing but did not provide me where to send appeal in writing. This mortgage has been transferred from - - to Freedom during my modification is being review. I am - Veteran and this is VA loan. I would like to keep my property.