Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan modification,collection,foreclosure Virginia

On - -, 2015, - from - contacted us and stated that they had worked out a modification with Freedom Mortgage. However, one of the requirements from Freedom was that we had to deposit 2 months of payments in a trust. - had deposited the money to get the modification approved, but we had to replace it to be distributed to Freedom. Two payments in the amount of - was drafted from our bank account. We were told by Monty that we would receive the modification paperwork by -/-/-. But we never received any paperwork for a modification. We have requested a refund from -, which was addressed to client relations. We were told in -/-/- that we would get a refund within 45 to 60 days and we still have not received our refund of $2700.00. Subsequently, a second request has been sent to client relations, but no response. I am attaching the second request and the - ruling. Thank you for your assistance in this matter. We had our VA representative to contact Freedom and he was informed that they had received a cease and desist from - but nothing else.