Review and analysis of over 386 complaints against GE Capital Retail
GE Capital Retail consumers have reported over 386 official complaints related to Late fee. Out of the 386 consumer complaints against GE Capital Retail, 6% were disputed by the consumer (i.e. the consumer was not happy with how GE Capital Retail responded to their complaint) and 100% were processed in a timely manner. 58% of consumer complaints against GE Capital Retail resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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GE Capital Retail Credit card late fee July 17, 2015 - I was charged late fees on a account, because the bank raised the minimum payment without advising me.I had a recurring payment setup through my bank. I have a 100 percent ontime payment record for at least - years. ... |
GE Capital Retail Credit card late fee July 6, 2015 - I have an account with Synchrony Bank for purchases at Amazon.com. I have the account on auto/recurring payments. Last month, instead of paying the minimum, I increased the monthly recurring payment amount and was told that this would be immediately effective since I was already setup on recurring payments. My payment was due on -/-/2016. I logged in today and saw that the payment was not made and that I had additionally been charged a $25.00 late fee. I called customer service and they told me that there was nothing that I could do, because I was late. The CSR was extremely rude and t... |
GE Capital Retail Credit card late fee July 4, 2015 - I have a Paypal issued Mastercard. I use this card for a couple of transactions a month. In the month of - 2015 I received a $96.00 refund resulting in a net positive balance i.e. Paypal owed me money. In light of this, there was no payment due by - - 2015. I even checked to make sure there were no transactions. However, in the -/-/- statement the company charged me a $ - late fee and interest charges of $1.00 ( total charges of $26.00 ). This was shocking and when I called Paypal the service rep kept repeating that I was getting confused. She refused to explain why I wa... |
GE Capital Retail Credit card late fee June 10, 2015 - BP Credit Cards were issued by -. - has been replaced by Synchrony-offices in - and -, -. With -, we were set up to have our monthly balance automatically subtracted from our checking account. With -, we received our first statement, with a late fee of $25.00 and a interest fee of $7.00, on a balance of $790.00. Our account number is -. I contacted Customer Service, - times. First the fees were dropped, then I was told how to register my account, on a site, to have the balance taken out automatically-this does not work! Another call told me that I would receive... |
GE Capital Retail Credit card late fee June 3, 2015 - Synchrony Bank ( PayPal Credit ) did not post payment, then charged me a late fee of $25.00, so I 'm missing a total of $50.00. I closed the account and paid what I thought I owed. Calling the company, all I got was an automated response unit ( - ),. It said to send proof of payment to - FL, which I did, nothing, no response, now they tell me I owe them $25.00 or will incur another late fee. What happened was I used my bank ( - ) Bill Pay service with the account # type on the e-check. Someone then wrote their own account # on the bottom of the check. I have a copy. ... |
GE Capital Retail Credit card late fee May 30, 2015 - After years of heavy usage and flawless credit with my - - credit card with -, I was involuntarily transferred to Synchrony Bank. On - Synchrony charged my account a $25.00 late fee '' even though it was n't until the next day - that Synchrony emailed me instructions on how to register on their website to set up payment. So today I sent them payment in full - minus the $25.00 - and closed the account. But how many other poor consumers paid the $25.00 late fee '' because they could n't afford to close the account, or because they did n't see it among their legitimate ac... |
GE Capital Retail Credit card late fee May 28, 2015 - Automated payment that I setup with Synchrony Bank/- was flagged as fraud by my bank. The payment was thus denied to Synchrony and ended up late. I have since setup a new recurring payment but Synchrony needs to reverse the - dollar late fee they charged my account since they were flagged as fraud by - - -. ... |
GE Capital Retail Credit card late fee May 25, 2015 - I have a Bp Visa credit card from -. I was notified in -, 2015, that the credit card was being transitioned to another to another bank. I was told to continue to use the credit card until a new card was mailed in -. The bill for the - - - card came -/-/15. As has been my practice, I scheduled the payment from my checking account to be deducted -/-/15 ; I also received a - digit transaction number for the scheduled payment. As I review my checking account activity on a daily basis, I noticed the payment had not been deducted. On -/-/15, I checked the - ... |
GE Capital Retail Credit card late fee May 8, 2015 - Synchrony bank division handling - accounts has repeatedly delayed processing payments and then charged late fees. I believe this is a practice several costumers are facing and it is fraudulent. In -/-/2014 payments were scheduled through our online banking system to be made prior to the scheduled due date to Synchrongy. We have used our bank 's online payment system for years. We have never had a problem with scheduling our payments to be sent from our bank to another bank, even with our bank sending the payment via US Mail. Nevertheless, Synchrony was processing the payments in an exten... |
GE Capital Retail Credit card late fee May 2, 2015 - I have tried to make online payments with Synchrony bank and - the payments have not cleared because of their servers. I have have written a letter and sent to - address 's disputing my additional charges and no one will contact me other than debt collectors who say they ca n't do anything about me being charged additional fees even though I have fold them all I have disputed the charges in writing, I have asked to talk to someone who can help and they say I must pay all late fees and it does not matter that I have written letters disputing the late fees. ... |
GE Capital Retail Credit card late fee April 30, 2015 - This has to do with a TJ Maxx credit card account. I had made a purchase on the card, then paid my monthly bill, mailing it. The next time I got a bill ( today ) it did not reflect that had sent them a payment. So I immediately called customer service. I had to try - times to get through on the phone, the system kept dropping me into a voicemail box. I then talked to - different people- someone in customer service, then transferred to payments, then back to customer service, then to collections, then to customer service. Except for the last person, all of the representatives were telling... |
GE Capital Retail Credit card late fee April 29, 2015 - Sychrony Bank acting for Sam 's Club MasterCard processed - electronic bank payments for payment in full of charges. The - month Sychrony Bank rejected the electronic bank payment and then charged me a late fee and interest. When I called their customer service number I was subjected to an interminable call tree designed to prevent contact with a human. When I finally reached a customer service representative and tried to explain the problem they claimed it could n't happen and that I should pay my bills on time. I finally escalated to a supervisor that was fairly rude and again claimed ... |
GE Capital Retail Credit card late fee April 21, 2015 - In -/-/- JCPenney credit card switched to JCPenney mastercard. During this switch I was notified I would be sent a new card which I was. Though the number and logo on the credit card were different all my account information was the same. On their website I still logged in under my old username and password. Even my bank information to make payments to them had been saved. Apparently the only thing that did n't get carried over when they made the switch was my enrollment in auto bill pay. I was never notified of this and assumed my monthly minimum payment would be deducted from my bank ac... |
GE Capital Retail Credit card late fee April 21, 2015 - A TJ Maxx credit card issued by Synchrony Bank at a Homegoods store in - -, NY never handed me any term and conditions. They used my driver 's license for me to apply. They then gave me a shopping pass with no other related information. I used the temporary shopping pass and a few weeks later moved. I called them to let them know I never received a card or terms of agreement so I did n't know when it was due or what the interest rate was. I had them update my new address and take payment. The payment was only - day late, but since they had a note that my mail had been returned and was... |
GE Capital Retail Credit card late fee April 18, 2015 - I am concerned that Lowes credit card is misrepresenting their terms and late fees! In my telephone inquiry, regarding a late fee, I was told the government allows us to charge a late fee after - days of issuing a statement. '' I asked what their billing cycle is and was told it is - days. How can a due date be - days on a - billing cycle? In reviewing my current statement date -/-/15, which I received on the - ( - days? ), It had a purchase dated -/-/15 on it. due date -/-/15. There is no postmark on there postmark on their envelope to verify when it is ma... |
GE Capital Retail Credit card late fee April 10, 2015 - Synchrony bank took control of my Dickssportinggoods card from GE Money bank. I am separated from my wife and she set up payments to automatically come out of her bank account. For some reason after 6 months they quit taking the payments. Due to our situation there was a lack of communication and we did n't realize for several months that this had occured. After a while I came in contact with Synchrony bank to begin trying to rectify the situation. They have never been very helpful or courteous to me throughout this ordeal. They told me once that they could put me on a program to help me out. ... |
GE Capital Retail Credit card late fee April 1, 2015 - Received JCP Credit Card with a mere $150.00 limit. Used it a few times over - months or so. My credit score was -. Just by using the card, because the limit was so low, my credit score dropped to -. Then I had late payments to JCP because they would n't accept debit or credit card payments online or by phone! They ONLY accept checking account numbers and bank routing numbers online or by phone. Said I could visit - of their stores to make payment - uh - I shop online and never go into their stores any more! After many discussions with JCP they finally accepted debit card payment... |