GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Late fee California

In -/-/- JCPenney credit card switched to JCPenney mastercard. During this switch I was notified I would be sent a new card which I was. Though the number and logo on the credit card were different all my account information was the same. On their website I still logged in under my old username and password. Even my bank information to make payments to them had been saved. Apparently the only thing that did n't get carried over when they made the switch was my enrollment in auto bill pay. I was never notified of this and assumed my monthly minimum payment would be deducted from my bank account as it always had for nearly two years. A few days after my payment to JCPenney mastercard was due I noticed no money was deducted from my bank account. I went online and noticed I was not enrolled anymore in auto bill pay! I called their - number and resolved the $25.00 late fee they had charged me. In -/-/- I re enrolled in auto bill pay. -/-/- auto bill pay again did not go through! When I called them again to find out why they explained that sometimes it can


minimum payment. -/-/- my minimum payment increased from $25.00 to $35.00 despite my total balance going down. I ca n't understand how I was enrolled in auto bill pay for two years then suddenly need to re enroll without any notification. I have never had a late payment with them before and I feel it was sneaky on their part and wonder how many other customers went through what I went through. I am upset that this will show up on my credit report as a late payment as well as having to pay the $35.00 late fee. Interestingly enough - also made the switch to - slightly before this and yet I remained enrolled in auto bill pay with them. I am very upset with JCPenney and would like my late fee refunded.