GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Late fee Florida

BP Credit Cards were issued by -. - has been replaced by Synchrony-offices in - and -, -. With -, we were set up to have our monthly balance automatically subtracted from our checking account. With -, we received our first statement, with a late fee of $25.00 and a interest fee of $7.00, on a balance of $790.00. Our account number is -. I contacted Customer Service, - times. First the fees were dropped, then I was told how to register my account, on a site, to have the balance taken out automatically-this does not work! Another call told me that I would receive a - card, between - - and - -. I could then register the new card, with the - digit number. My concerns are : ( 1 ) what if I had not contacted the new bank-I would have paid unnecessarily and my credit rating would drop, ( 2 ) I plan to be - -/-/--if I do not receive the statement in a timely manner, will I again receive a late charge and interest charge? This could also damage my credit rating. ( 3 ) Is this the best way to do business? You receive late charges, with damage to your credit rating, and you do not have the tools to make the corrections. How much money is collected by banks that automatically charge fees which you can not avoid, since you do not have the correct tools to stop the problem?