Review and analysis of over 3 complaints against Bank of the West
Bank of the West consumers have reported over 3 official complaints related to Rewards. Out of the 3 consumer complaints against Bank of the West, 0% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 100% were processed in a timely manner. 33% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Bank of the West Credit card rewards December 6, 2016 - -/-/2016, as I logged into my rewards account for Bank of the West credit card, there was a notification box that indicated our account would be changed from the current rewards program to a cash-back program, effective -/-/2016. The same information box indicated that if our current points were not redeemed, they would automatically be converted to a cash reward ( credit to our statement ) at 1 % - our balance was nearly - points ). I called on several separate occasions to ask various questions about what type of account we were going to be converted to, when our points would be re... |