Review and analysis of over 2 complaints against Access Group
Access Group consumers have reported over 2 official complaints related to Disclosure verification of debt. Out of the 2 consumer complaints against Access Group, 0% were disputed by the consumer (i.e. the consumer was not happy with how Access Group responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Access Group resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Access Group Debt collection disclosure verification of debt not given enough info to verify debt April 9, 2015 - - is conducting substandard, if not illegal, loan practices. Their website lacks key information about my private student loans, such as the original loan amount. They do not offer a service to allow borrowers to increase their monthly payment amounts. I took out my loans from Access Group, which worked fine for me through - school. I believe ACS is intentionally obscuring their contact information on their website, does not allow borrowers to speak with a representative in the U.S. without at least a 30 minute wait period ( first requiring the borrower to go through a confusing automate... |