Review and analysis of over 10 complaints against IBERIABANK
IBERIABANK consumers have reported over 10 official complaints related to Loan servicing, payments, escrow account. Out of the 10 consumer complaints against IBERIABANK, 10% were disputed by the consumer (i.e. the consumer was not happy with how IBERIABANK responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against IBERIABANK resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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IBERIABANK Mortgage loan servicing, payments, escrow account April 9, 2015 - I closed on my mortgage on - - with the - payment being due on -/-/-. Soon after I closed, as I expected, I received a letter saying my loan would be sold. I thought this would occur before the first payment date ; however, it did not. On -/-/-, I went into a branch to make my payment. The teller told me I could indeed make a payment in the branch and attempted to pull up my account. She could not locate the account my my account number or ssn. She called the asst manager who also attempted to pull up my account, but she could not find it either. She called the mortgage serv... |