Review and analysis of over 23 complaints against The Western Union Company
The Western Union Company consumers have reported over 23 official complaints related to Money was not available when promised. Out of the 23 consumer complaints against The Western Union Company, 13% were disputed by the consumer (i.e. the consumer was not happy with how The Western Union Company responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against The Western Union Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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The Western Union Company Money transfers money was not available when promised January 29, 2017 - Western Union-- location placed a hold on a $300.00 money transfer. Transfer carried a tracking number of -... |
The Western Union Company Money transfers money was not available when promised January 17, 2017 - A Western Union money transfer was blocked to recepient. Dollar amount of - has not been credited to senders account.... |
The Western Union Company Money transfers money was not available when promised December 2, 2016 - I used western union to send an international money transfer. My receiver went to collect funds and was told that this transaction did exist in their system. I contacted western union and the representative asked me to call back at a later time since their system was down. By the way its almost always down. I used a different money transfer company to resend money and my receiver was able to collect the same day. I contacted western union to request a refund and way denied.... |
The Western Union Company Money transfers money was not available when promised November 25, 2016 - I have my international westernunion account with whom I do my business all over the world. The account was valid because I created it in - with all the vouchers and I used it. But for 6 months the account has been on hold since I arrived in - where I had vehicles and other goods in the port. They asked me for - and I sent them but they answered me a first time to be patient and I have it. Still having no news of them I left for - or I have big stock of -. Arrived in the - - they ask me for documents with a certificate of residence and I have also provided them. They... |
The Western Union Company Money transfers money was not available when promised November 4, 2016 - This morning, I sent money to my wife via Western Union. I was provided an - # ( - ). I was informed the recipient was unable to receive the funds because the - was incorrect. Western Union collected the money from my checking account, but has not credited my Western Union account. I was advised by my credit union that they could not cancel my debit card transaction because I " entered into a contract '' by using my debit card. I was provided a " system trace audit number '' and " sequence number '' by my credit union. I emailed screen shots of this transaction on my checking account ... |
The Western Union Company Money transfers money was not available when promised October 31, 2016 - I transferred $1000.00 ( - - US Dollars ) to - after paying $16.00 ( - a fee of $16.00 ( - dollars ) through the Western Union payable to my younger brother on - -, 2016. As of today, -/-/16 the money was never paid out to my brother. The Money transfer control number is - Western Union refused to refund my money to me as well. Please help out. Thanks.... |
The Western Union Company Money transfers money was not available when promised October 11, 2016 - I SENT MONEY TO - FOR WESTERN UNION IN - CALIFORNIA -. LOCATOR # -. -/-/2016 AT - US/TIME. THE RECEIVER NEVER TAKE THE MONEY. I CALL TO WESTERN UNION TO THIS NUMBER : -. THEY TOLD ME. I CAN CANCEL THE TRANSFER MONEY. TODAY IS -/-/2016. THEY NEVER TRY TO CALL ME. THEY DONT REFUND MY MONEY ( - USD. I SENT - USD + - FEE ). I CALL TO THEM MANY TIMES BUT THEY TOLD ME A NEED TO WAIT. I HAVE THE RIGT TO REFUND MY MONEY IF WESTERN UNION DOES NOT FORWARD THE MONEY RECEIVED FROM WITHIN 10 DAYS. SECTION 2102 OF THE CALIFORNIA FINANCIAL CODE. PLEASE PAY ATTENTION TO THIS LE... |
The Western Union Company Money transfers money was not available when promised October 1, 2016 - I Western Union $40.00 to a family member in - - almost a month ago, the agency refused to give my brother the money because they made a mistake in the spelling of his name, I contacted Western Union and requested a refund so I could re-send the funds, they said there was no need for all that, that they would fix it and release the funds to my brother I accept it that thinking this people were righteous, my brother went again to try to collect, they refused him again, I called Western Union again and now they 're claiming is government policy and are requesting my brother email/mail a ... |
The Western Union Company Money transfers money was not available when promised September 23, 2016 - On - in -, Florida, I gave Western Union $330.00 to transfer to my wife in - -, -. I provided detailed information and identification documents on myself ( transmitter ) and my wife ( receiver ) .Today is -/-/- and Western Union has not delivered the funds or reimbursed me in spite of numerous phone calls and requests on my part. I have sent money to my wife and daughter through Western Union many times before with no problems.Their contract states that I have a right to a refund within 10 days, but they refuse to return the money. Western Union has caused my wife and dau... |
The Western Union Company Money transfers money was not available when promised September 10, 2016 - On - -, 2016 at - I sent over money to - . I called Western Union and they put me on hold for a half an hour. I spoke with a representative explaining my problem and he told me that I had to speak with someone else. I was then put on hold for another 20 minutes. Finally I was able to get through to someone and the then stated that I needed to be interviewed. I said that was fine, and answered all questions that were asked. They stated everything was all set, but in reality the money is still on hold with Western Union! I called yesterday, - -, 2016 and again had to wait 20 m... |
The Western Union Company Money transfers money was not available when promised August 15, 2016 - I used western union services and they took the money out of the account and sent me a completed transaction letter. When my dad went to pick up the money they denied the transaction. When following up with WU, they said oh yeah, the transaction did n't go through. This was a transaction completed -/-/2016, this is now -/-/2016 and I still do not have my money back! This is not the first time I got this problem, initially I thought mistakes happen in the system, now I believe they are making money on denying transactions and keeping money for weeks making interest on the customers! There ... |
The Western Union Company Money transfers money was not available when promised August 10, 2016 - my money transfer in western union can not be process..kind help so that they can continue the transfer processing..the mtcn was - and sent to - - -... |
The Western Union Company Money transfers money was not available when promised July 11, 2016 - I placed a money transfer order with Western Union on -/-/16 for $1700.00 to help with my parents medical fee overseas. Western Union did not make the transfer and emailed me saying they rejected the transfer of the money and would refund my money in 3 to 5 days. It has been now 11 days and I still do not have my money back. I called them several times and each time they give me a different answer but the money has still not been returned to me and I do not have it.... |
The Western Union Company Money transfers money was not available when promised June 29, 2016 - My name is - - and I am a - - employee. I use the Western Union Online Transfer Service twice a month and I am getting charged for a service which I am not receiving for the last 4 months. Last year I was paying only $7.00 for the money transfer ( up to $2.00 ) to be delivered to - in a maximum of 3 days. Now I am getting charged $45.00 for an " express '' service which supposed to deliver the money in minutes, however my wife have to wait one or 2 days to get the money in - because the agencies where she collect the money they do n't have cash. She complained there ... |
The Western Union Company Money transfers money was not available when promised June 24, 2016 - I sent money to other country ( - ), my sister did get this money and was sent back western union of the united states again... |
The Western Union Company Money transfers money was not available when promised June 13, 2016 - A Western Union money transfer # - was sent to me - - some weeks ago while I was traveling and since then WU has refused to honor the transaction on more than one occaision.... |
The Western Union Company Money transfers money was not available when promised March 2, 2016 - I can confirm that Western Union ( WU ) is a very incompetent institution. I sent money to my father who is - years old -. He could not pickup the money after making 3 trips to the bank. The bank - also could not release the money stating that they did not have the MTCN number. I am dealing with not - but - incompetent institutions. I called Western Union and their excuse is that my father 's name is similar to the person who can not use WU. What a stupid excuse! No one took the initiative to check the record of the history. Very little money for my father 's birthday and they m... |
The Western Union Company Money transfers money was not available when promised March 1, 2016 - I sent a Western Union money order to my banker at - - - Att : - - - - -, - -, - - - Website - Tel:- Sent on -/-/16 MTCN # -. Western Union comfimed it was pick up from the Money Shop at at - - - - - At -/-/16!! I attched a document from the - - that they do not have a location at that address and does not know about any such money order!!! Western Union told me they would refund in 7-9 days, it 's been to longer than they said and I have heard anything from them. I have had to resend the amount this week in ord... |
The Western Union Company Money transfers money was not available when promised February 17, 2016 - I have money trhu wester union, to -, when the beneficiary, when to collect the fund, the beneficiary was told that was no money at agent office. The tracking number for this event is -, the beneficiary for those fund name is - -, Western Union need to be 100 % responsable for their associates or agent. Western Union or their agent playing with people 's money. Also those beneficiary wasting their time and mony to go those agent office, and get a statement is no money ... |
The Western Union Company Money transfers money was not available when promised February 16, 2016 - I made the decision to use WESTERN UNION to transfer $500.00 to a stranded friend in -, - -. She was homeless, no cash, and with her young son. The WESTERN UNION Website advertised that they would be able to get it to her same day. IT HAS BEEN 6 DAYS SINCE I SENT THE MONEY!!! AND MY FRIEND IS STILL WITHOUT IT!!! I have called and written with no resolve. SHAME ON YOU WESTERN UNION!!!!! She has all the necessary ID and numbers needed. They use the excuse of being a chain and not having control over their vendors. THAT is CORPORATE -! ... |
The Western Union Company Money transfers money was not available when promised January 14, 2016 - - - - for some reason decided to use Western Union this time as we were waiting for this money in - Texas. A Western Union payment was processed on - - 2015 ( - - is - hours ahead of CST ). They asked me to go to my - - - and give them the - number ( - ) and should be able to get instant credit. However, - - - told me that they not deal with Western Union and I called the Western Union to see where I could get my - USD and they recommended me to go to - of - -, close to my place. - told me to wait for 15 minutes while Western ... |
The Western Union Company Money transfers money was not available when promised January 12, 2016 - I sent $30.00. to a friend in - via western union on -/-/2015 from home using my -. The charge was processed and I received a pop ip saying the transaction was being held for review. The funds are still held up and its been 12 days. I have e-mailed WU 3 times asking to either release or resend the funds back to me and they ignore my request. I have called them and still no satisfaction. My friend went to the WU office 3 times to collect the funds and was told they were being processed. After 30 days you cant get the funds back. I want my money put back into my bank account where ... |
The Western Union Company Money transfers money was not available when promised January 4, 2016 - WE HAVE USED WESTERN UNION BEFORE TO TRANSFER MONEY TO IMPOVERISHED RELATIVES IN -, HAVING TESTED THE SYSTEM A FEW MONTHS AGO WITH $50.00. AFTER SEVERAL ERRORS, WE FINALLY GOT THE MONEY PICKED UP BY FAMILY IN - -. AT - WE DECIDED TO SEND A LARGER AMOUNT USING THE SAME ACCOUNT AND RECIPIENT IDENTIFIERS AS THE PREVIOUS TEST TRANSFER. ON -/-/- WE SENT $300.00 THAT HAS BEEN REPEATEDLY REFUSED TO THE RECIPIENT FOR SKETCHY REASONS ( NAME IS NOT E-ACTLY RIGHT ) AND DESPITE THE EARLIER SUCCESSFUL TRANSACTION. WE SUSPECT SCAM AND THEFT AND HAVE EMAILED W.U. ACCORDINGLY. WE ALSO FIL... |