The Western Union Company Money Transfers Complaint

International money transfer Money was not available when promised

The Western Union Company Money transfers department,

International money transfer Money was not available when promised Texas

- - - for some reason decided to use Western Union this time as we were waiting for this money in - Texas. A Western Union payment was processed on - - 2015 ( - - is - hours ahead of CST ). They asked me to go to my - - - and give them the - number ( - ) and should be able to get instant credit. However, - - - told me that they not deal with Western Union and I called the Western Union to see where I could get my - USD and they recommended me to go to - of - -, close to my place. - told me to wait for 15 minutes while Western Union processes all required checks etc. Later I was told by Bank Teller that she could not process the request. I called Western Union and after talking to them 2-3 times with misinformation and finally talking to their superior, I was told that the payment has been sent back to the Sender. I asked for a reason and they said that they are protecting their client and can not disclose me the reason. That was after 2 hours of time spent.

The Western Union Company customer in Texas
Jan 14, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

Consumer disputes how The Western Union Company handled their complaint

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