The Western Union Company Money Transfers Complaint

International money transfer Money was not available when promised

The Western Union Company Money transfers department,

International money transfer Money was not available when promised New Hampshire

I made the decision to use WESTERN UNION to transfer $500.00 to a stranded friend in -, - -. She was homeless, no cash, and with her young son. The WESTERN UNION Website advertised that they would be able to get it to her same day. IT HAS BEEN 6 DAYS SINCE I SENT THE MONEY!!! AND MY FRIEND IS STILL WITHOUT IT!!! I have called and written with no resolve. SHAME ON YOU WESTERN UNION!!!!! She has all the necessary ID and numbers needed. They use the excuse of being a chain and not having control over their vendors. THAT is CORPORATE -!

The Western Union Company customer in New Hampshire
Feb 16, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

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