Review and analysis of over 12 complaints against Synchrony Bank
Synchrony Bank consumers have reported over 12 official complaints related to Customer service / Customer relations. Out of the 12 consumer complaints against Synchrony Bank, 33% were disputed by the consumer (i.e. the consumer was not happy with how Synchrony Bank responded to their complaint) and 100% were processed in a timely manner. 42% of consumer complaints against Synchrony Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Synchrony Bank Credit card customer service / customer relations December 22, 2015 - I have been totally hassled by the Gap Card credit card company 's Synchrony Bank. They called LITERALLY - times, beginning at - ON A SATURDAY, and then the calls continued throughout the week. They were instructed not to call back, and that payment was going to be made as soon as possible. I was barely late on - payment, quickly got the account current directly thereafter, not even showing that I was late online. THEY STILL KEPT CALLING. Then, they called AFTER I made a payment, asking for a confirmation number for the payment THEY COULD SEE. Total harrassment. A total of - calls ... |
Synchrony Bank Credit card customer service / customer relations December 18, 2015 - We stored our RV at a storage company - in - 2015. I spoke with the agent there and told her that I was paying for 2 months and asked her how much the fee was. I was in -, my son was there - with the RV. She told me that the fee was - or - a month. I told her that I was just paying for 2 months. She said fine. My son took the RV out in -. Then 2 months ago I noticed the charge of $50.00 was on my card, then $60.00 since then. My son called them and I called them for 2 weeks with our name and last - digits of credit card for them to stop charging and take off those c... |
Synchrony Bank Credit card customer service / customer relations November 21, 2015 - Today I went through an automated system for my care credit account to see if I qualified for a credit line increase. In the past a hard pull credit check has not been required. When I went through the automated system it never stated or asked for my permission to request a credit check. Shortly after going through the automated system I got an alert from - stating that Synchrony Bank had performed an inquiry on my credit report. I called them right away and told them that I did not authorize the inquiry and I wanted it removed. They indicated to me that they did not need my permission to p... |
Synchrony Bank Credit card customer service / customer relations November 20, 2015 - I applied for a Sam 's Club store credit card, but received approval for a Sam 's Club Master Card. I do not want a Master card for Sam 's. I spoke to several people at Synchrony Bank - - ) and was told that I could not have a Sam 's Club store credit card because Synchrony Bank no longer issues them. According to Synchrony 's website, a Sam 's store credit card ( for use at Sam's/Walmart only ) is offered. Since I was only offered the Master Card for Sam 's Club, I canceled my application. I do n't want a Master Card. If I did, I would apply for -. It makes me very angry that a bank,... |
Synchrony Bank Credit card customer service / customer relations November 12, 2015 - I called Synchrony Bank today to pay my bill. After waiting ten minutes for the representative to find my - account using my social security number, he told me he could not find it. I have already filled a complaint regarding this account after a $240.00 payment was not applied to my account in - 2015 and my account was sent to collections. I have already spent multiple hours over the last six months trying to locate my account in order to have my account updated and only when I finally filed a complaint here with the CFPB was anything done. At the end of -, I received a corresponde... |
Synchrony Bank Credit card customer service / customer relations October 28, 2015 - on - - 2014 synchrony bank put a hard inquire on my credit report without my consent i have never tryed to get anything from synchrony bank ... |
Synchrony Bank Credit card customer service / customer relations October 19, 2015 - I was trying to make a purchase with my JC Penney master card and was declined. I called the number on the back of my card and the teller told me that the card I had was cancelled and that a new card was sent out in - 2015. I said I never received it or activated a card and she said after a couple of weeks of me not activating a card the company automatically activates it and I need to report it lost or stolen what??? this is putting my identity in jeopardy and I am furious that they would do this, meanwhile I am trying to make a purchase for a car part and I can not I will have to wait 7 d... |
Synchrony Bank Credit card customer service / customer relations October 13, 2015 - I have a store credit card with Walmart. Several months ago, I had a balance, but because I was about - days late, they took about half of the amount as a late fee, instead of charging it to my account. This month I went over my balance - $2400.00 - by $53.00 and change, and got a payment due of about $170.00. If I had not gone over, my payment would have been $68.00. I do n't think they should be allowed to charge the consumer like this. I sent an email for an explanation of why they charge like this, but so far no answer. ... |
Synchrony Bank Credit card customer service / customer relations October 8, 2015 - I am unable to access my eBay MasterCard credit card account online. I have called multiple times to PayPal and eBay to get help and am transferred to multiple operators and back and forth to eBay and PayPal without resolution. ... |
Synchrony Bank Credit card customer service / customer relations October 8, 2015 - In - of 2015 I wrote to my card company about an ongoing problem which I had originally called about on four previous occassions. I had requested the no interest financing program, yet the company continued to assess finance charges. At the end of the fiancing period I wrote a check for the full amount, less interest and sent the check along with a letter to the president of the company. Since then I have not received a written response to my dispute letter and the company cashed my restictively endorsed check. Since then I have called three more times requesting a written response which I ... |
Synchrony Bank Credit card customer service / customer relations September 24, 2015 - Amazon credit card, Synchrony Bank, will not allow access to previous statements online unless you subscribe to paperless statements. Also, Amazon credit card, Synchrony Bank, does not allow access to third party bill aggregatowr such as File This unless one subscribes to online, paperless, statements. I would love to move to a paperless model but I fear, without commitments from the credit card companies, this will be more of a burden for me then the card issuing institutions ... |
Synchrony Bank Credit card customer service / customer relations September 16, 2015 - I went to - on the - of - 2015, I applied for a credit card and they said I should call the office. I spent over $200.00 on clothes, I called the office and I was told I would receive a letter in the mail, called the office today -/-/15 at - spoke with - and said he would have to resend the letter. It was hard to understand the accent, asked if he could resend it I said yes. ... |