Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Customer service / Customer relations Missouri

I called Synchrony Bank today to pay my bill. After waiting ten minutes for the representative to find my - account using my social security number, he told me he could not find it. I have already filled a complaint regarding this account after a $240.00 payment was not applied to my account in - 2015 and my account was sent to collections. I have already spent multiple hours over the last six months trying to locate my account in order to have my account updated and only when I finally filed a complaint here with the CFPB was anything done. At the end of -, I received a correspondence from Synchrony Bank explaining what had happened. So, I called today to make my payment on my remaining balance even though I have yet to receive an updated bill and they could not help me. The representative asked for my social and said he could not find it. I was not even comfortable paying them in the first place since they lost my money the first time and then sent my account to collections despite their own error. I do not trust this company and this last interaction is only confirming what I already know - that they are incapable of treating customer fairly and doing their job. I am absolutely flabbergasted that this company can continue to take advantage of consumers with their disorganization and wrongdoing. Because of this - account, my credit has continued to worsen as they took their time " finding '' my account. And now I am having to again - them around to pay them, which again may harm my credit. This has to stop. I am sure that this company has had numerous complaints and it is not okay that I have to now spend many more hours of my life trying to pay something that should take 30 seconds. I want my debt gone from this company and to never have to deal with them again.