Review and analysis of over 354 complaints against RBS Citizens
RBS Citizens consumers have reported over 354 official complaints related to Problems caused by my funds being low. Out of the 354 consumer complaints against RBS Citizens, 10% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 66% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
RBS Citizens Bank account or service problems caused by my funds being low November 24, 2015 - Citizens bank overcharged me on overdraft fees. Starting with - I was charged an daily overdraft fee of $6.00 however my account had a direct deposit of $1600.00 therefore it was not in the negative that day and no document indicates if it was n't brought positive by a specific time the people day that they can charge a fee ( example - the prior day ). This also was the same case on - so with that they owe me back $13.00. Next citizens bank charged me $6.00 on - for my account going in the negative on - however - was not the third business 's day so they owe me anothe... |
RBS Citizens Bank account or service problems caused by my funds being low November 20, 2015 - In - I was a victim of Citizens bank 's aggressive and unfair overdraft practices. For the past 6 years I have tried to resolve this harm. Rather than resolve this harm Citizens has damaged my credit, sent aggressive debt collectors to harasses me and my family, and have ignored my honest attempts to fix this wrong. I beg the consumer financial protection bureau for help. The Citizens Bank representative - - ( Office of the Chairman - ) has not responded to at least - voice messages left in - and has not followed up within the 60 days that was promised during our last corres... |
RBS Citizens Bank account or service problems caused by my funds being low November 20, 2015 - I 've been a customer with citizens for years I manage my account very well I have a high credit score. I logged in and saw past 7 weeks I been charged - $ in fees but I ca n't figure out how and why. My math and log ins were spot on I did n't miss anything. I went into the bank called - supervisors and they said I 'm lucky they gave me - $ back which was - of the - charges I concurred. Yet NO ONE CAN PIN POINT E-ACTLY WHY THIS HAPPENED!!! I 'm sickened by this as I DID NOT make a mathematical error or forget to log in - They said " we have next day funds available '' but the... |
RBS Citizens Bank account or service problems caused by my funds being low November 19, 2015 - Citizens Bank : I opted in to recieve overdraft protection from the bank and within a week I called in and opted out of the protection. After opting out They allowed a preauthorized purchase that i did not have enough funds to cover in my checking and took the funds from my savings account to cover it. This wiped out my checking account and - more purchases were allowed also being taken from savings account. i was charged the overdraft protection fee $6.00. on the first -, on the last charge they allowed, i was charged an unprotected $35.00 charge. Though I opted out they allowed the... |
RBS Citizens Bank account or service problems caused by my funds being low November 9, 2015 - On - -, 2015 I made an online ACH payment for my student loans. I called the Citizens Bank - online teller system that evening to verify my checking account balance, and discovered that this transaction caused an overdraft of $47.00. Early the next morning I made a $50.00 cash deposit around - The deposit revealed my account balance was now $2.00. Later that evening on - - I again verified my checking account balance using the automated teller system. This time I discovered that the Citizen 's Bank - had charged my checking account an overdraft fee of $35.00. I the... |
RBS Citizens Bank account or service problems caused by my funds being low October 30, 2015 - -/-/- I mailed a letter to the Citizens Bank branch where I first opened my account, notifying the bank to close my checking account and to send me a check for my remaining balance in the mail to the address the bank had on file. I did not receive any communication or a check for about 10 days, so on the evening of -/-/- I logged into the online banking portal on Citizen 's Bank 's website to check my account. I found that my account balance was negative and not only had I been charged a $35.00 overdraft fee, but I was daily being charged a $6.00 " Sustained Overdraft '' fee each... |
RBS Citizens Bank account or service problems caused by my funds being low September 18, 2015 - My bank charged me $36.00 every time I used my Debit/credit card for a transaction when I did n't know my account was in overdraft. They never notified me that I was in an overdraft status. My overdraft fees are approx $320.00. I called and had them turn off my Overdraft Protection '' on the debit portion, but they sated that I cant turn it off on the credit card portion and I would continue to be allowed to charge and would just incur a fee of $36.00 each time I did so if my account was in overdraft. ... |
RBS Citizens Bank account or service problems caused by my funds being low July 8, 2015 - I wrote a check ( # - ) for $330.00 to Ask - -, -, on - -, 2015 from my checking account with - - -, which is based in Massachusetts. There was a delay in cashing the check and it was returned due to insufficient funds on - -, 2015. On - -, 2015, the check was redeposited and a returned check fee of $50.00 was debited from my checking account. This was done by a collection agency associated with Citizens Bank. In addition to this fee, my bank charged me a return check fee of $15.00 and Citizens Bank charged Ask - - $20.00 as a returned check... |
RBS Citizens Bank account or service problems caused by my funds being low July 1, 2015 - I 'm currently on - somy funds are limited. The last month alone, Citizens has taken over $300.00 for overdraft fees. Even though the same day they showed, I transfered money from another account to cover. After complaining to the hilt, they gave back $110.00. Now they are doing it again. $7.00 was posted by an agency causing a neg Bal. I quickly transfered funds to rectify. 3 days later they wacked me for -/ $39.00 fees. I 'm done ... ... |
RBS Citizens Bank account or service problems caused by my funds being low July 1, 2015 - HELLO, MY name is - - -I live in Massachusetts. I am hereby filing my Complaint against - banks. 1.- 2, Citizens bank 3. - - -. These bank 's I have done business in the past and they refuse to open an accountwith me because td is now showing overdrafts fee 's in which they charge in excess. They have reported me to the - in which I want my name removed. I feel im entitled to have a bank account without this hassle. I owe no fees 's with Citizens or - - -. If i want to open somewhere else i need to get this matter resolved. These banks are in massachusettsSi... |
RBS Citizens Bank account or service problems caused by my funds being low June 28, 2015 - I walked into Citizen Bank in - Massachusetts to open a checking account. The assistant Manager - who was helping to open the account interviewed me about other things including whether I had a business or not. When I confirmed I had recently - is like all - broke loose. She could not let me live. She convinced me to open a business and Payroll account, immediately called a - - from - and arranged a meeting a few days after. I explained to - a few days later in the bank premises that it was a new company and did not know whether I needed payroll services or not. - pr... |
RBS Citizens Bank account or service problems caused by my funds being low June 17, 2015 - i made a deposit yesterday and my account was in the positive. this morning they charged me $12.00 for overdraft. i have overdraft protection on the account in the amount of $70.00 and the amount they said the account went $4.00 in the negative. i looked at the account this morning and it was never in the red or minus and yet they charged me $12.00. last month they charged another overdraft fee of $12.00 for the $0.00, that 's right, - - cents they said they had to cover. again the account on line was never had a negative balance ... |
RBS Citizens Bank account or service problems caused by my funds being low June 13, 2015 - My bank account is at Citizens Bank. I reside in -. I have had this account for - years. At first I might show an overdraft at the beginning of the year when my health deductibles had not been satisfied. Each time I was charged $35.00 to $37.00 dollars overdraft. I had my debit card management changed so that the transactions world not go through if there were insufficient funds as I was unable to tell what the bank was doing. My paycheck is electronically transferred over night on Thursday to Friday. I had my mortgage payment bill pay set to go out the day I got paid for years and n... |
RBS Citizens Bank account or service problems caused by my funds being low April 26, 2015 - My citizens bank account in 2011 was hit by a payday loan firm multiple times a day causing me to achieve overdraft fees of over - dollars. I asked the bank to freeze my account so this would not happen and they told me they could not because I was at a negative balance. I had to get a law firm to send a letter - the put my account on a freeze. By then it was - dollars in the hole and not a single penny was a result of an overage. Every single cent was b/c of nsf charges so this cost the bank - dollars but is still on my chexsystems report. Its killing me on getting a car loan. ... |
RBS Citizens Bank account or service problems caused by my funds being low April 24, 2015 - Monthly fees of $15.00 were taken out of my checking account starting in -/-/- through -/-/- without my knowledge. Bank 's explanation was these fees accrued because a minimum balance was not maintained. I informed Citizen that I 've had a checking account for over - years and I was never told there was a minimum balance requirement. I was told the reason was, I had an additional mortgage account and because of that, the minimum balance was n't a requirement. After my mortgage was paid off, I had to keep a minimum balance in my account. My concern is that I was never notified of... |
RBS Citizens Bank account or service problems caused by my funds being low April 10, 2015 - I have - checking accounts with Citizen Bank. - is a primary that has a - plus balance anther is a older account that was setup for direct pay of utilities balance usually $1000.00 or less. The bank suggested that I cancel the utilities direct withdrawal. I did cancel the utility direct withdrawal. The bank also suggested and demonstrated the online bill pay feature. I went on my online account and started paying bills online. When you click the pay bill online button it does NOT give you the option of which checking account to to with draw from, it just chooses which ever account i... |
RBS Citizens Bank account or service problems caused by my funds being low March 26, 2015 - Citizens Bank, and banks in general, when there are overdraft situations, charge from the highest check down. I.E. - went through, and I did n't know it. It was $30.00, and I had another item. They took the larger item first which overdrew me $1.00 and then the lowest item. If they had taken the lowest item first, it would have been only - fee. THIS IS JUST A WAY for them to make money. When you talk to them about it, they say Do n't you want the highest paid first. '' Well, it really does n't matter because they pay it anyway and just charge you. VERY poor practices, and I ca n't b... |