RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Problems caused by my funds being low New York

Monthly fees of $15.00 were taken out of my checking account starting in -/-/- through -/-/- without my knowledge. Bank 's explanation was these fees accrued because a minimum balance was not maintained. I informed Citizen that I 've had a checking account for over - years and I was never told there was a minimum balance requirement. I was told the reason was, I had an additional mortgage account and because of that, the minimum balance was n't a requirement. After my mortgage was paid off, I had to keep a minimum balance in my account. My concern is that I was never notified of this, nor told that once my mortgage was paid off I was required to maintain a minimum balance. I was also told I signed up for electronic monthly statement and this is not correct either. I am respectfully requesting that all my funds which were taken out for fees, be replaced in my checking account. Fee amounts total approximately $180.00.