RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Problems caused by my funds being low Massachusetts

I walked into Citizen Bank in - Massachusetts to open a checking account. The assistant Manager - who was helping to open the account interviewed me about other things including whether I had a business or not. When I confirmed I had recently - is like all - broke loose. She could not let me live. She convinced me to open a business and Payroll account, immediately called a - - from - and arranged a meeting a few days after. I explained to - a few days later in the bank premises that it was a new company and did not know whether I needed payroll services or not. - promised to charge me only $50.00 to process for - employees. I was also asked if I was if I had any retirement arrangements which I said I did not have. They said they will send somebody to sign me up. Everything started off well until around -/-/- when everything seemed to go very bad. What was supposed to be $50.00 dollar charge for preparing for me - checks turned out to be very costly. - will take from my account more money than what I was paying my


the process they overdrew and caused a lot of charges on my accounts. At one point Citizen bank took money from my Business account and transferred to the Payroll account. As for the -, I was signed up ( In all cases I was signing through the signature pads. Only there relying on what I was being told. When I inquired about the fees for the -, is when I realized they were signing me up as a company. The fees was much higher that what my contributions would be. This was an obvious case of misunderstanding, and asked them to cancel immediately. This arrangement was never cancelled and they repeatedly went into my account causing it to overdraw. I do not understand the connection between, Citizen Bank and - but was very surprised at how the bank campaigned for them and how unprofessional - handled me. I signed signature pads, therefore relying on what they told me. Turned everything was wrong. The - was worse because I said It was a clear case of misunderstanding and yet they went ahead to try getting money from my account. The result is that now I am in collection with both Citizen Bank and - trying to collect money from me. At one point I asked - why she was so involved in the - business. Her answer was that she is under a lot of pressure to get to her targets. It was as if all other managers had no targets at all.