RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Problems caused by my funds being low Rhode Island

I 've been a customer with citizens for years I manage my account very well I have a high credit score. I logged in and saw past 7 weeks I been charged - $ in fees but I ca n't figure out how and why. My math and log ins were spot on I did n't miss anything. I went into the bank called - supervisors and they said I 'm lucky they gave me - $ back which was - of the - charges I concurred. Yet NO ONE CAN PIN POINT E-ACTLY WHY THIS HAPPENED!!! I 'm sickened by this as I DID NOT make a mathematical error or forget to log in - They said " we have next day funds available '' but then said maybe it because checks did n't clear but no one can tell me what checks did n't clear and when!!! I 'm looking for proof of what happened precisely and hitting blank stares and I dunno how to help u more. I feel I 'm being toyed with and need help this is robbery and a scam of the banks! They used to send letters but said now they do n't u have to look online so thy make it even easier for any mistakes to happen! This is not protecting ur money or interests it 's preying upon the weak or busy or unknowledgable and making them confused so they give in to this - dollar scam! Please help