RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Problems caused by my funds being low New York

Citizens Bank, and banks in general, when there are overdraft situations, charge from the highest check down. I.E. - went through, and I did n't know it. It was $30.00, and I had another item. They took the larger item first which overdrew me $1.00 and then the lowest item. If they had taken the lowest item first, it would have been only - fee. THIS IS JUST A WAY for them to make money. When you talk to them about it, they say Do n't you want the highest paid first. '' Well, it really does n't matter because they pay it anyway and just charge you. VERY poor practices, and I ca n't believe it 's allowed! Thanks.