RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Problems caused by my funds being low Pennsylvania

On - -, 2015 I made an online ACH payment for my student loans. I called the Citizens Bank - online teller system that evening to verify my checking account balance, and discovered that this transaction caused an overdraft of $47.00. Early the next morning I made a $50.00 cash deposit around - The deposit revealed my account balance was now $2.00. Later that evening on - - I again verified my checking account balance using the automated teller system. This time I discovered that the Citizen 's Bank - had charged my checking account an overdraft fee of $35.00. I then asked to speak with a manager to find out why the bank charged a fee when my checking had a balance of $2.00 earlier that morning. The manager, whose name is - responded by telling me that the bank could charger a $35.00 fee whenever they decided to. I do n't feel that I should have been assessed this fee, in addition to additional fees which followed, since the fee itself created an overdraft from the earlier balance. When I received my paycheck that Friday, - -. These amounts had been deducted. I would like to have the fees removed to resolve this issue. In addition, I did not opt to have the overdraft protection offered by Citizens Bank -, so if my account did not have the funds when I attempted to make a student loan payment online, the transaction should not have gone through as payable. led the toll free banking