Resources for resolving common issues with BNY Mellon products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to BNY Mellon and work to get a response. After your complaint is forwarded, BNY Mellon has 15 days to respond to you and the CFPB. BNY Mellon is expected to close all but the most complicated complaints within 60 days.
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BNY Mellon Bank account or service deposits and withdrawals April 18, 2016 - I have an HSA with - ( Bank of New York Mellon ). I contacted them in - - to find out how much more I could contribute to reach my maximum contribution limit for -. I mailed in a check and last week received an email from them saying I could add more. Thinking that I had already sent in the maximum, I called them to double check on what was going on. They said that the email should n't have gone out, that the check I recently sent in was too much, and that I would have to pay fee to get everything split up and " reclassified '' to the proper years OR they could reclassify the check... |
BNY Mellon Bank account or service problems caused by my funds being low March 11, 2016 - BNY Mellon implemented a monthly account fee for HSA ( Health Care Savings Accounts ). This fee is for any balance below $5000.00 and was implemented AFTER these accounts were set up through my employer. By LAW I can only put $3600.00 in this account in a single year and I am being penalized by BNY Mellon. I submitted this complaint a few days ago, but I can not find it. The ref. number is : - BNY Mellon has a service contract with - and is servicing 100 's of thousands of new customers with HSA accounts. This fee will give them automatically several million dollars in new revenue e... |
BNY Mellon Bank account or service account opening, closing, or management March 10, 2016 - My company offers an HSA ( health savings account ) health insurance option with the HSA provided by - and BNY Mellon. During the benefits enrollment period in - 2015, my company *strongly* encouraged everyone to sign up for the HSA option over the tradtional PPO plans. I generally like the concept of HSAs and signed up for one, opting to contribute the maximum limit. Now -/-/-, BNY Mellon has unilaterally decided to impose a $ -/month fee on all balances below $5000.00. This was apparently a right reserved to them per the account terms to which we had to agree in order to opt-... |
BNY Mellon Bank account or service problems caused by my funds being low March 7, 2016 - I set up an HSA ( Health Savings Account ) through - and administered by BNY Mellon. After the accounts were set up a new $ -/month fee was added to administer the account. This was NOT disclosed at time of setting up the account and I have no options. I am required to use this bank. This impacts - HSA account holders forced to use this service through their employers and -. $2.00 is not a lot, but they are charging me to hold my money multiplied by hundreds of thousands more people. This looks like bait and switch and puts over $ - per month into the hands of BNY Mellon for d... |
BNY Mellon Bank account or service making/receiving payments, sending money February 2, 2016 - There has been a unathorized transactions that occured on my account, I reported this trasaction promply, however the bank did not address this trasaction even though I completed all of the claim forms. I am a victim of fraud and have provided a police report as well. -/-/2015 DEBIT CARD PURCHASE - - - - MN ( Cash ) - $1500.00 -/-/2015 DEBIT CARD PURCHASE - - - - MN ( Cash ) - $1500.00 -/-/2015 DEBIT CARD PURCHASE - - - - MN ( Cash ) - $1000.00 ... |
BNY Mellon Bank account or service account opening, closing, or management December 5, 2015 - I work at -, and have HSA savings and investment accounts. Recently when I was looking at my statements I was surprised to find $ - fee for HSA investment account. On top of this the bank ( BNY Mellon ) also charges $ - fee for HSA savings account. This HSA savings account fee ( $ - fee ) is paid by my employer -. This are very high monthly fees for relatively low balance account. ... |
BNY Mellon Bank account or service deposits and withdrawals November 20, 2015 - We have a - investment account, which includes a cash account that is managed by BNY Mellon ( we are told ). We were contacted by their fraud department due to some odd charges on our - debit card. We called, confirmed that the charges were n't ours ( - and some prison phone service - neither of which have we ever used ), and asked to have the card shut down as soon as we got some cash out. The card was not shut down, and five days later there were more charges. We contacted the bank, and were told by supervisor - - that all of the charges would be reversed, and that we 'd recei... |
BNY Mellon Bank account or service using a debit or atm card November 9, 2015 - My issue is that there are several debit transactions to a - binary options broker that turned out to be fraudulent. The merchant, that is, turned out to be fraudulent. It is illegal for this merchant to do business with United States citizens unless they are regulated and licensed with the CFTC. They are not regulated or licensed with the CFTC, but the merchant lied to me and said that they were. I only found out they were fraudulent when I tried to make a withdrawal of my funds and instead they locked me out of my account. The merchant stole my money! I originally filed a dispute for th... |
BNY Mellon Credit card billing disputes July 13, 2015 - There where Fraud on - ( - ) Credit Cards ; - which was never activated by myself. - - - Issued By Bank of New York and No. Pin requested or Card receivedCard No. - BNY Mellon Florida for the sum of - ( card No.was obtain through - Fraud Dept. Activated -/-/2015Shell Fuel Rewards Card No. - - -Card No. - Never Activated in My Possession at the time usedCard used -/-/2015 thru -/-/2015 For the sum of - - Issued By - - Card No. - - - - in my possession. Card Used on -/-/2015 For the sum of - Total - ... |
BNY Mellon Bank account or service deposits and withdrawals April 17, 2015 - The Bank of New York Mellon offers a Heath Savings Account. On their website they provide Electronic Funds Transfer to make deposits into the HSA account electronically from your bank or credit union. I made an EFT deposit into my HSA using the Bank of New York Mellon HSA website on - -, 2015. My personal bank account was debited on - -, 2015 for the amount. As of today, - -, 2015, my HSA Account at the Bank of New York Mellon does not reflect the EFT deposit despite the fact that they have had the funds for - days. ... |
BNY Mellon Bank account or service deposits and withdrawals April 13, 2015 - CDs were purchased from - Bank which was acquired by - bank. - was acquired by BNY Mellon. They were never cashed in and have been sitting in my husband 's office. They are in my name with my SS # on the front. BNY Mellon is refusing to honor these CDs. I have attached copies of them to this complaint. We have checked with unclaimed property of Pennsylvania and they have done an investigation and did not achieve resolution with the bank. This is my hard earned money and I purchased these CDs expecting to be paid back. I have the original CDs. ... |