BNY Mellon Bank Account Or Service Complaint

BNY Mellon Bank account or service department,

Checking account Deposits and withdrawals California

We have a - investment account, which includes a cash account that is managed by BNY Mellon ( we are told ). We were contacted by their fraud department due to some odd charges on our - debit card. We called, confirmed that the charges were n't ours ( - and some prison phone service - neither of which have we ever used ), and asked to have the card shut down as soon as we got some cash out. The card was not shut down, and five days later there were more charges. We contacted the bank, and were told by supervisor - - that all of the charges would be reversed, and that we 'd receive confirmation in 10 days. We then received a letter stating that BNY Mellon is denying the claim, and giving a number to call. I called, and the person there said " Maybe you should write them ...? ". This is a - card with an advertised 0 % liability, and we 're out over $500.00 - that makes no sense.