Review and analysis of over 41 Vehicle Lease complaints against Mercedes-Benz Financial Services
Mercedes-Benz Financial Services consumers have reported over 41 official complaints related to Vehicle lease. Out of the 41 consumer complaints against Mercedes-Benz Financial Services, 24% were disputed by the consumer (i.e. the consumer was not happy with how Mercedes-Benz Financial Services responded to their complaint) and 88% were processed in a timely manner. 5% of consumer complaints against Mercedes-Benz Financial Services resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Mercedes-Benz Financial Services Consumer Loan managing the loan or lease May 3, 2016 - i have been leasing a mercedes since -/-/2015. I make timely payments withcertified checks and the company keeps reporting me as late and I have sent them proof of payment and they never use it they always state it is returned. Very harassing and poor accuounting skills. ... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease April 16, 2016 - Mercedes leased a car to me and they refuse to credit me with - $600.00 payment made to them through bill pay -. I have send proof and more proof on six different occassions they refuse and are hurting my credit by reporting me 90 days late. ... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease March 8, 2016 - On -/-/16 I leased a new vehicle. The dealer is - miles from my house so I quickly signed so that I would not get hung up in traffic. The numbers were negotiated before I arrived so I considered it to be pretty straight forward. I have been away from home so I contacted Mercedes Benz Financial Services to get my account info for upcoming payment ... I asked to be emailed a copy of the contract. When I received the email is when I saw the error in the Consumer Lending Act Disclosure box. I called MBFS again to question this. I actually had to get rude with the rep to get him to finall... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease February 17, 2016 - I leased a Mercedes-Benz C300 vehicle from Mercedes-Benz of -, -, in - -. At the same time, I returned my prior leased Mercedes-Benz C300 vehicle ( a - model ) to the dealership. The - car was registered in - and, accordingly, bore - license plates. ( I moved from - to - just a few weeks before starting the new lease ). The sales consultant with whom I worked assured me that the license plates on the - car would be dealt with appropriately when I returned the vehicle to the Mercedes-Benz dealership. However, several months ago, I received a bill from Mercedes-... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease January 28, 2016 - I have a lease on a - seat - electric smart car made by Mercedes Benz but actually very cost effective ( - seat ). When you lease the car, you are advised to also sign up for a battery assurance policy, allegedly because the batteries, which have their own vin number, could fail at any time. Unfortunately the financial services for the lease and the battery assurance program, even though they are from the same company, are handled by separate offices. One office has always had auto-payment enrollment via website, and the other could until recently only be reached via fax. This past fa... |
Mercedes-Benz Financial Services Consumer Loan shopping for a loan or lease January 23, 2016 - I went to this dealership because it 's close to home but most importantly my mom has purchased her last - cars from them. I was hopeful I would be treated right and receive a decent deal, I was n't looking for a miracle. This was my first time walking into a dealership without my parents there to assist me in this negotiation and the dealership was sure to take advantage of a young, - female. I firmly believe I was given a raw deal due to my age, race and gender. Many car dealerships take advantage and jack up interest rates for minorities and I have no doubt this dealership practices... |
Mercedes-Benz Financial Services Consumer loan taking out the loan or lease September 29, 2015 - To whom it may concern. Here is the story and documentation of my Mercedes. I have a c300 - Mercedes that was bought around -/-/15. The car is under my mothers name - -, but all dealing with Mercedes have been with me. I am authorized through Mercedes to talk on my mother 's behalf. My - lives in - - however the car is registered here at my house. When I purchased my I phone 6 plus around - - I have had nothing but problems with the Bluetooth in the car. I will be on a call then suddenly the call stops for about 15 seconds and then reconnects. I have taken the car... |
Mercedes-Benz Financial Services Consumer loan managing the loan or lease September 21, 2015 - - payments that were made towards my Mercedes lease were applied to mileage overages on a previous lease instead of the current lease. I have contacted Mercedes Financial Services on several occasions and have been unable to get the problem corrected. ... |
Mercedes-Benz Financial Services Consumer loan managing the loan or lease September 21, 2015 - I was in a current lease with Mercedes, which was set to end, and I therefore leased a new Mercedes. Unfortunately, the initial ordering of the vehicle was delayed due to the auto being delivered with the wrong options. This led to a series of extensions of the lease on the Mercedes being returned. I was assured that I would not be charged overage miles because of the errors that caused the repeated extensions of the lease. However, when the new car finally arrived Mercedes established a new account, but added the old vehicle to it. The extra mileage was charged to this account and as a result... |
Mercedes-Benz Financial Services Consumer loan managing the loan or lease July 14, 2015 - In 2012 by using the online service Swap-A-Lease and the approval of Mercedes Benz Financial Services ( MBFS ) we were able to swap a vehicle with - -. We asked MBFS if they had done business in the past with - and their response was yes, which gave us peace of mind. Our vehicle was in outstanding conditions, we attached the - Report with the swap information. On -/-/12 we successfully handed the vehicle over to a lady representative of - and immediately mailed the payoff check to MBFS, who also sent us the Lease End Statement. Two months later MBFS sent us a letter saying... |
Mercedes-Benz Financial Services Consumer loan shopping for a loan or lease July 7, 2015 - On - -, 2015 I entered into a vehicle lease/trade-in contract with Mercedes-Benz Financial - - - of - -, CA ) with a down payment of $10000.00. My current vehicle was surrendered and I was given the new vehicle. On - -, 2015 I was informed by the location 's Finance Manager ( - - - that MB Financial had declined my application for credit, but I should not worry as he would get it approved through reconsideration. On - -, 2015 I received official notification from MB Financial my application for credit was declined, but again, - - assured me not... |