Mercedes-Benz Financial Services Consumer Loan Complaint

Vehicle lease Managing the loan or lease

Mercedes-Benz Financial Services Consumer Loan department,

Vehicle lease Managing the loan or lease New Jersey

I leased a Mercedes-Benz C300 vehicle from Mercedes-Benz of -, -, in - -. At the same time, I returned my prior leased Mercedes-Benz C300 vehicle ( a - model ) to the dealership. The - car was registered in - and, accordingly, bore - license plates. ( I moved from - to - just a few weeks before starting the new lease ). The sales consultant with whom I worked assured me that the license plates on the - car would be dealt with appropriately when I returned the vehicle to the Mercedes-Benz dealership. However, several months ago, I received a bill from Mercedes-Benz Financial Services for nearly $900.00 in taxes owed to - -, -, because the - DMV never received the plates. I have called and emailed the dealership repeatedly since that time to attempt to figure out where the plates are so that they can be returned to Connecticut, to no avail. I believe that Mercedes-Benz Financial Services has also attempted to contact the dealership. Mercedes-Benz Financial Services claims that I owe them for the $900.00 they spent on the - - tax, even though I no longer lived in - when the tax was assessed, the car should not have continued to be registered in -, and Mercedes-Benz Financial Services should therefore never have paid the tax bill.

Mercedes-Benz Financial Services customer in New Jersey
Feb 17, 2016

* Source: CFPB Complaint Database

Mercedes-Benz Financial Services response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Mercedes-Benz Financial ServicesComplaint HistoryComplaints3/20128/201210/20121/20133/20135/20138/20131/20142/20143/20147/20148/20149/201410/201412/20141/20153/20155/20156/20157/20158/20159/20151/20162/20163/20164/20165/20166/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Mercedes-Benz Financial ServicesManaging the loan or lease4.5%93.2%2.3%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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