Mercedes-Benz Financial Services Consumer Loan Complaint

Mercedes-Benz Financial Services Consumer loan department,

Vehicle lease Managing the loan or lease Delaware

In 2012 by using the online service Swap-A-Lease and the approval of Mercedes Benz Financial Services ( MBFS ) we were able to swap a vehicle with - -. We asked MBFS if they had done business in the past with - and their response was yes, which gave us peace of mind. Our vehicle was in outstanding conditions, we attached the - Report with the swap information. On -/-/12 we successfully handed the vehicle over to a lady representative of - and immediately mailed the payoff check to MBFS, who also sent us the Lease End Statement. Two months later MBFS sent us a letter saying the check had no funds and the car had been repossessed on -/-/12. The original payoff letter/quote was valid until -/-/12, but MBFS repossessed the car a full day before the end of this committment. MBFS never informed us of the insufficient funds check until -. In the time MBFS kept this information from us we had already committed to a new smaller vehicle, a - -. We called - - to ask what had happened, they said they had asked for 3 more days to cover the check but since it had


of, we just simply have to pay. When a car is taken in for service even a $15.00 part is first consulted with the owner, but in this case nothing has been consulted with us, we feel this is Consumer Deception. If MBFS really felt that we were still responsible of this car, why did they not get in touch with us as soon as they realized the check had no funds? We would 've reached out to - and maybe offered to pay one more month in order to give them the opportunity to gather the funds for the check. Why did n't MBFS reach out to us showing us the hail damages before proceeding with repairs? Until today we have not seen a single picture of the damages, it 's just been their word. When a house is sold and the new owners default on their payments, the bank does not go back to the previous owners, they collect on the new owners. Why is MBFS collecting on a debt that we released with their approval and on which MBFS sent us a Lease End Statement? We feel that it was MBFS who broke the Agreement, they did not comply with the provided Payoff Date, they repossessed the car without our consent and they made repairs also without our consent. We believe MBFS did this knowing that the vehicle was no longer our responsiblity, that 's why they made these decisions on their own. We have been called through several collection agencies and threatened with legal action.