Review and analysis of over 78 Fha Mortgage complaints against Round Point Mortgage
Round Point Mortgage consumers have reported over 78 official complaints related to FHA mortgage. Out of the 78 consumer complaints against Round Point Mortgage, 12% were disputed by the consumer (i.e. the consumer was not happy with how Round Point Mortgage responded to their complaint) and 97% were processed in a timely manner. 1% of consumer complaints against Round Point Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Round Point Mortgage Mortgage loan servicing, payments, escrow account April 12, 2017 - I am having problems with my escrow account. The county overcharged for property taxes at the beginning of the year and Roundpoint paid the overage. As soon as I found out about the error in -/-/-, I got a refund from the county and sent it to the mortgage company, which they added to the escrow account. The amount was the difference from which they would normally pay for my yearly taxes. Roundpoint then increased my payment by approx $700.00 beginning in -/-/-. I filed all the supporting documents and received email confirmation from them on -/-/-. I was informed that it woul... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 12, 2017 - This is in rebuttal to previous complaint - against RoundPoint Mortgage. First off regarding the response I get back- There are six indiscretions already and two more if you count the ( not once but twice ) incorrect addresses by which you sent the certified letter. Is n't it easy to see why I have to raise the complaint to another level. The one issue that raises the biggest concern is this- You service the loan for - and in light of the unusual circumstances and legal issues surrounding this case, do n't you think it is deserving of this situation to inquire instead of blindly assume... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 28, 2017 - RoundPoint Mortgage/ loan # - Acct # - I am filing this complaint because I believe that RoundPoint Mortgage is reporting me incorrectly to the - credit bureaus as being over 120 days delinquent for over - years. This is very incorrect! I have been over this and over this with -, -, -, - ( attorney in legal department ), - and - while this was all going on. Once I learned they were reporting me for being delinquent in -/-/-, I called and spoke with - and - so many times I ca n't remember. The answer was always the same, " let me report this to my legal ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 23, 2017 - I purchased my home in -/-/-. I refinanced my home in -/-/-. At that time it was a streamline refinance. I had no closing cost. My home was sold to a lender which was round point mortgage in -/-/-. In -/-/- I received an escrow letter stating I owed around $1600.00 in escrow because of my county and city taxes. I understood this because the total taxes were not refinanced into the mortgage because, the taxes were based on an empty lot. I sent a full amount and the mortgage was adjusted to include the amount. Now I receiving an escrow letter stating they want $1000.00 fo... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 16, 2017 - On -/-/- I paid the first payment of my new mortgage on line. I then set up for auto pay and they immediately deducted the second payment on -/-/-. When I realized what had happened I called Roundpoint Mortgage Services Corp. on Monday -/-/- and spoke to someone in customer service who said that the credit will be applied to my account in a day or two. Today, -/-/- I called and was told that it had to be processed and a check would be sent out on -/-/-. I explained that this would not be sufficient as I had already waited several days. I was put on hold twice for 20 mi... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 14, 2017 - Notice of Transfer of Mortgage loan was not provided in a timely manner. Transfer occurred -/-/- Notice occurred -/-/-... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 14, 2017 - I have a home which was damaged by water. We received the homeowners insurance proceeds. These proceeds were made payable to me and the mortgage company, Roundpoint mortgage. We have provided Roundpoint mortgage all documentation to release said funds so we can get the repairs done and move back in the home. Each time we call to see what the delay is, they request for additional documentation on the contractor. We are behind on the mortgage and are submitting a loan modification, but we really need Roundpoint Mortgage to release the funds so the repairs can be done.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 8, 2017 - My mortgage company incorrectly reported my payment history as - days late to all three credit bureaus. I am currently - days late, not -. I am requesting this information be corrected immediately. The entire reason for my payments that started falling behind was because Roundpoint did not pay our Homeowner 's Insurance despite it being escrowed. In order to avoid our policy not to lapse, we had to pay our of our pockets. Roundpoint took almost 2 months to rectify their mistake and reimburse us for the error.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 26, 2017 - While out of work and searching for a new job in -, I proactively requested a mortgage loan modification from Roundpoint Mortgage ( - - because I was unsure how long my job search would last. I have never missed/been late on a mortgage payment in 30 years of home ownership and I did n't want to start then. RPM and I began a protracted, - loan modification process characterized by having to resend the same paperwork multiple times and - different points of contact that changed without prior notice. I made all reduced payments on-time as directed by the loan modification group.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 18, 2017 - my mortage co will not work withme... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 5, 2017 - I submitted loss mitigation paperwork to my mortgage company in -/-/-. I have n't been able to get a response to this paperwork and it is now -/-/-. I am told my single point of contact is - -. I have n't heard from him at all via email which I have sent numerous emails or my calls. I was told a manager sent an email to the processors on -/-/- and still no response. I followed up again today and was told thy were sending yet another follow up email and should call back on -/-/-. Why is it t taking so long to get a decision. This is the second time Roundpoint has sat o... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 22, 2016 - We paid off our loan on -/-/16. They held on to our escrow money until supposedly disbursing it on -/-/16. It 's now 24 days since disbursement date and 42 days since paying off the loan and we still have n't received any funds. This should have been part of the settlement of the pay of the loan, not something where they hold on to my money for months after paying them off. I 've reached out to them 7 times now. I receive no communication back from them. The only time I got a hold of them, they told me to wait another week and I should get it. That was on -/-/16! It 's now -... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 21, 2016 - In - -, my family experienced a hardship ; due to loss of income and illness. In - -, we applied for home retention services with Round Point Mortgage Servicing. After working odd and ends temp jobs, my husband found stable employment in - -. After sending in multiple duplicate documents, our modification package was deemed complete in - -. We were approved for a trial modification in - -, which required us to pay $1200.00 for three months and upon completion we would receive a permanent modification in 30 days. We called once a week for 4 1/2 months, waiting to... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 17, 2016 - I am sending this email to file a complaint about Roundpoint Mortgage persistent negligence in not following up with their customer concerns, lack of knowledge of the customer service reps, and - poor customer service. I received an escrow analysis statement the first week of - indicating my new mortgage payment was going to increase by approximately - month. I contacted RPM TWICE to get an understanding of the escrow analysis and was instructed to send in copies of our tax statements and I also included a copy of our updated appraisal. I immediately faxed as well as emailed the reque... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 17, 2016 - I have refinanced my mortgage and had a closing on -/-/-. My old mortgage was serviced by roundpoint mortgage servicing corp.I had a escrow account with a approximant balance of $8000.00. The mortgage was funded on -/-/- .The Property taxes were due in - so the new mortgage company made me pay the property taxes at closing in the amount of $5900.00. I contacted Roundpoint and asked them when they would be sending me my escrow money and they said they would be sending me a check for $2000.00 that was remaining in my account in a few weeks. That was on -/-/-. ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 14, 2016 - We have not received our disbursement check from Roundpoint Mortgage Servicing Corporation. The loan officer at - ( who did the financing ) confirmed the loan was paid off on -/-/2016, the $2100.00 was disbursed to us on -/-/2016. He was quick to get back to me. I contacted Roundpoint online thru my account and their secure message center. They have not responded. I have logged another request to them today asking why they have not gotten back to me. I also spoke to them on -/-/2016 inquiring about the delay. The representative told me to wait another week. It is now 16 days later s... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 14, 2016 - I have a mortgage with Roundpoint Mortgage. I have always escrowed my mortgage since holding the mortgage. When the loan was transferred to Roundpoint, the escrow was moved over from -. Roundpoint continued to reflect my mortgage as escrowed. I ended up having water damage on my house and once I filed a claim, they said i had no insurance. They had stopped paying my insurance company but continued to collect my escrow payments every month. I asked what they did with my money every month and they did n't know. All my statements reflected they were still collecting and that i had an active po... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 6, 2016 - On - - my husband - - received information that our house was set for auction on - - 2016 if we did not pay the past due balance. Her contacted our mortgage company RoundPoint Mortgage and was told to pay - by - - to stop foreclosure. We issued and mail a cashier check and overnighted it to the company in the amount of - they received the check on - - @ -. the cashier check was returned to us on - -. post marked - - saying it was n't enough money. He called the company on - and they apologized and could n't give us any explanation as to why... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 2, 2016 - Dear Sir and/or Madame : As a senior citizen, I would expect not to be taken advantage of especially with something as serious as a mortgage. I have as of yet to be given an accurate, ongoing accounting of my mortgage loan. When I have asked questions, I have been given incorrect and/or incomplete information. " The year 's end analysis '', I was told would clear up all my questions. It has not. Please help with the following : I was initially informed that the mortgage insurance would be stopped after a few months Itemization of Amount Financed / Settlement Statement Return of the per dieum I... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 22, 2016 - I paid my -/-/- mortgage payment of $1000.00 to Roundpoint Mortgage on -/-/-. On -/-/- they withdrew $1000.00 from my account. Then on -/-/- they withdrew another $1000.00 from my account without authorization. This erroneous action threw my account into serious overdraft status of a negative $430.00 balance which includes multiple $35.00 insufficient fund fees for each item. I contacted my b bank, but they were unable to help since both payments had already been processed. I contacted Roundpoint Mortgage customer service and was told they could do nothing and I h... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure November 22, 2016 - I filed complaint # - with Consumer Financial Protection Bureau on - -, 2016. IN this complaint I indicated that I filed paperwork with the HAMP program with Rounpoint Mortgage Servicing Corporation , Inc., and received no reply. I also indicated that I had been working with other organizations and public assistance programs. On - -, 2016, I drove to the - County Sheriff 's office with my fiance, - -, to file a complaint unrelated to this case, and was served foreclosure papers.... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure November 3, 2016 - I was forced into signing a 15 year mortgage instead of a 30 year mortgage which I could have afforded. My abusive husband divorced me and left me with the house -/-/2016. I am behind on my mortgage, and the lender, Rounpoint Mortgage Servicing Corporation is not cooperating within the legal boundaries of my consumer rights. First I contacted - in - when I was - months behind on my Mortgage payments. They asked me to pay $1500.00 in -/-/- to catch up the payments. I could n't afford to, but they told me that was the only option that I had. Being a single mother of - child... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure October 11, 2016 - I am trying to short sell my home, the buyer is getting ready to walk away because of Roundpoint 's procrastination! I need to get from under this home, I have a law firm helping me, and Roundpoint just keeps saying it 's being review, no one can be actually handling this?... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account September 27, 2016 - My Homeowner 's and Taxes are escrowed each month. My Mortgage Company, Roundpoint Mortgage Servicing failed to pay my insurance premium and my Homeowners lapsed. I had to pay this out of my own pocket to get re-instated. I can not get an answer to any of my attempts at reaching this company by phone, e-mail, certified letter, fax or secure message through their website. I can not get any answers from them as to why this happened. The funds are there, they just chose not to pay my premiums.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account September 27, 2016 - I am complaining in regards to the escrow account attached to my mortgage. I purchased a new construction house in - of -. Due to the fact that the property was new construction, the initial taxes due were low due to them being on a low assessed value of an unimproved lot worth $11000.00. The property then became assessed at a value of $180000.00. However taxes due on this new value for the City of - did n't start until - of - and wo n't become due for the - County until - of -. Regardless I was instructed to put money down into escrow at loan closing despite my p... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account September 18, 2016 - I am a home owner in North Carolina and my rights to privacy have been broken by RoundPoint Mortgage service. They called my place of employment and gave out my mortgage payment information to my co-worker which is a direct violation of the law. They have also been reporting to the credit bureaus inaccurately that I am behind on which I never have been. I have sent them documentation to prove then wrong and they refuse to make the correct changes to my report. I have never in 15 years of owning a home been late on my mortgage and now that I have been dealing with RoundPoint Mortgage the past y... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account September 10, 2016 - We received an escrow analysis statement approximately - -, 2016 informing us that our monthly payment will increase due to a shortage in our escrow account. Upon review of the analysis statement, Roundpoint Mortgage is attempting to double-bill us for our hazard insurance. I have called them four ( 4 ) times ( beginning - - ) trying to get this straightened out, and always the same answer : we will review and get back to you. No one calls. I have never received a corrected analysis. - each time I call them, it is delayed again. I am not getting a straight answer even when I ask... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account June 28, 2016 - I refinanced my home in - 2016 with - - which paid off the old mtg. co. Round Point Servicing for - - -. The old company in turn after closing has decided to continue paying random things and charging me, example homeowners ins and mtg ins, late fees and interest. When in fact they owe me as near as I can calculate $890.00 escrow. They should not and are not authorized to do any of such as when they received the pay off all transactions on my behalf should have ceased. After 2 months of no answers & even hung up on me today. The mtg co is not returning my calls and the serv... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure June 6, 2016 - The original debt and lien was created by - -, - in -, Texas, An unlicensed mortgage banker. The debt was supposedly transferred to - after closing, however, there is no record of that transfer in - -, Texas as is required by law in the State of Texas. " The original creditor, and not the debt buyer, is the party responsible for reporting information about the debt to the credit bureaus. Typically, at some point prior to selling the debt, the original creditor will report that the debt has been " charged off. '' The debt buyer can not change or remove this information fr... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account June 4, 2016 - I was trying to pay - -/-/- to get caught up but was not allowed and since I had to post date my payment I will be charged late fees on funds I was willing to pay earlier ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account June 4, 2016 - my mortgage company will not allow me to make a partial payment and in turn charges me late fees on the full balance ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 1, 2016 - -/-/2016, I received an escrow refund check and notice that my payment would drop by ~-/month by my mortgage servicer. I was happy. On - -, 2016 I received notice via mail ( no email was sent ) stating that a new Escrow Analysis was conducted as a result of a negative escrow balance and that my payment would increase over $200.00 beginning - -, 2016 - the same day I received the letter! As a family that plans every monthly budget, you can imagine how upset I was to learn of this change. After speaking to the representative, I learned that - had failed to account for the e... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 1, 2016 - I had my mortgage with Roundpoint Mortgage. I am refinancing with another Lender. My New Lender is in a constant battle with Roundpoint about the closing costs. Roundpoint continually charges their - based on old laws. My lender sites this " CFPB 's Ability to Repay and Qualified Mortgage Standards under TILA, servicers may only charge interest through the date the mortgage is paid. The change is effective for all FHA loans closed on or after - -, - ''. so as you can tell my loan is an FHA loan. My loan Funded on - -, -. The attachment called - is attached showing pay... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 23, 2016 - I called my Mortgage Company -/-/-. I stated that they had increased my monthly payments because of an escrow shortage -/-/-, and they had told me at the time that once they made up for the shortage, my payments would return to my previous amount. They had not changed, so I asked them to please investigate and let me know when that would be fixed. I called again in -/-/-, because I had not received any communication from then. I was told someone would get back to me. Then, in -/-/- I received a letter stating that there was " another shortage '' in my escrow account, and th... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 13, 2016 - My complaint is against - - - and Round Point Mortgage. For the following reasons. We were approved and paid our trial period 3 years ago after the trial period was over and we paid on time we were told we have to resubmit our paperwork to be considered again. Since then we have faxed every piece of document they have asked for they either would let it expire or say they never received it. So we keep sending. - - - has taken us to court at 7 times trying to take our home each time we appeared they knew that we in the process of a loan modification and were told a few times th... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 12, 2016 - I am writing because I feel I am not getting a fair chance to save my home from foreclosure. The servicer of my loan as of - 2016 was - - -. They informed me on -/-/16 that there was no scheduled sale date for my property. I was ready to submit a complete application for mortgage assistance to them at that time, but I was advised to wait to do so due to the fact that the servicing of my loan was being transferred to Roundpoint Mortgage Services Corporation and that waiting would not cause any issues since there was not a sale date scheduled. I was told when contacting Roundp... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 1, 2016 - My loan was sold to them this past month, and I 've been trying to get a hold of them to inquire steps and billing in order to make my first payment. It seems that they have been ignoring my calls, emails, etc. I want to think this company is honest but i 'm finding it hard to think they are. My accounts have been locked, and when I call I 've been on hold for over an hour. ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 11, 2016 - we applied for a mortgage loan modification back on - - - - was the owner of my loan, after - denials they transfer my loan to RoundPoint now round point has approve a modification of the loan but I do n't think it is a fair -, they lower - to the principal balance witch I appreciate but we owed around - - dollars over the value of the house and they are giving us an interest rate of -, the only income to the house hold is thru my husband`s work, so he would have to work over time to be able to make this payments and over time is not always there, and even if it w... |
Round Point Mortgage Mortgage credit decision / underwriting December 1, 2015 - Roundpoint had me sign an approval to participate form in order for them to approve the short sale of my home. After many months of offers being put in on my home and losing the offers ( because Roundpoint simply took to long to approve the short sale thus giving them more money in fees that I owed ... some of my offers were almost over what I owed on the home to begin with and I even had a cash offer fall through ) they finally had me sign an approval to participate saying they would accept an offer that was made on my house. In the approval form it states that if I successfully close on the ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 26, 2015 - I received a letter from my mortgage company, RoundPoint mortgage, - -, 2015 alerting me that I did not have adequate flood insurance coverage and would need to raise my coverage to $250000.00. I promptly called RoundPoint 's insurance department and spoke to -. I explained that I had just gone through this same issue with - - at RoundPoint in - of this year, and the $190000.00 worth of coverage that I carry on my building is sufficient to cover the replacement of the building. - reviewed my file and said that he would need a form from my insurance agent stating the co... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account October 12, 2015 - In -/-/- - payments of approximately - each were applied to our account in error. I called to make a payment and was advised our mortgage was paid until -/-/-. I explained those payments were not ours and an investigation was done. A week later I called back and was advised the payments were correct. I again attempted to make a payment and was told they can not accept a payment that far in advance. This continued for several months. Finally the customer that made the payments contacted Roundpoint and were told we would have to pay they payments and late fees we were given credi... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account October 7, 2015 - I purchased my home in - of - and since RoundPoint received my account in - of - it has been a complete mess the first year RoundPoint tied my account up with another persons and paid from my escrow account a resident in - County 's taxes and never paid my - County and City of - - taxes and I did not find out until I got an outstanding bill from - County and the City of - -, I called them and they assured me this would not happen again and that they had my account all cleared up. The very next year Round Point failed to pay my taxes for either yet again and I e... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure September 28, 2015 - In order for my loan to be taken under consideration I submitted the requested documentation per RoundPoint Mortgage Servicing Corporation NMLS ID # - request. I was given a loan modification plan for three months. When I called and asked the reason for the cancellation the Servicer did n't give a reason other than the lender choose not to continue with payment arraignment. The servicer stated if I wanted to do a loan modification I needed to submit another full loan modification package which I supplied. I was told the loan modification was under review which I never got verification of th... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 23, 2015 - To Whom this may concern, I am writing you and filing an complaint against RoundPoint Mortgage regarding my property at - - - - -, - - -, Il. - there is a foreclosure sale date set for -/-/- set to sell the home my husband, daughter and I currently reside in at - cst I started sending documents to them in -/-/-, well before the - days prior to the sale of my home. I have dealt with - other people regarding a loan modification at Round Point mortgage regarding this loan .I spoke to a - - who is no longer with RoundPoint Mortgage who assured me... |