Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account South Carolina

I am having problems with my escrow account. The county overcharged for property taxes at the beginning of the year and Roundpoint paid the overage. As soon as I found out about the error in -/-/-, I got a refund from the county and sent it to the mortgage company, which they added to the escrow account. The amount was the difference from which they would normally pay for my yearly taxes. Roundpoint then increased my payment by approx $700.00 beginning in -/-/-. I filed all the supporting documents and received email confirmation from them on -/-/-. I was informed that it would take 30 days to investigate and correct the error. I called on -/-/- to find out what the resolution was, and I was told that it was not done and to call back on the -/-/-. I called back on the -/-/- and was told they were not done and I was to call back the following day. I have called 4 times since then receiving assurances that emails were sent to escalate the case and I was even told that on -/-/- that I would be receiving a call back from the supervisor, that never happened. I am constantly told by customer service that there is not a supervisor to talk to and that I have to wait for them to contact me.