Round Point Mortgage Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Round Point Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Virginia

On - - my husband - - received information that our house was set for auction on - - 2016 if we did not pay the past due balance. Her contacted our mortgage company RoundPoint Mortgage and was told to pay - by - - to stop foreclosure. We issued and mail a cashier check and overnighted it to the company in the amount of - they received the check on - - @ -. the cashier check was returned to us on - -. post marked - - saying it was n't enough money. He called the company on - and they apologized and could n't give us any explanation as to why the check was returned and told us to wire them the funds due to time restraint! I wired the funds yesterday at - my husband called today and - said that he was manually entering the funds to our account to call him back within the hour! My husband called and they said it was n't enough funds that we need - then went to -! - would n't speak with my husband, my husband asked for a supervisor and was placed on hold for 15mins and then they told him that the supervisor would have to call him back! I have never in my life dealt with a company like this!

Round Point Mortgage customer in Virginia
Dec 06, 2016

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

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