Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

I am complaining in regards to the escrow account attached to my mortgage. I purchased a new construction house in - of -. Due to the fact that the property was new construction, the initial taxes due were low due to them being on a low assessed value of an unimproved lot worth $11000.00. The property then became assessed at a value of $180000.00. However taxes due on this new value for the City of - did n't start until - of - and wo n't become due for the - County until - of -. Regardless I was instructed to put money down into escrow at loan closing despite my protest. I also paid $770.00 a month into escrow to cover taxes, mortgage insurance, and hazard insurance. It was my belief that this would be the correct eventual amount. I called Roundpoint Mortgage Servicing Corporation in - of - to request a refund for loan number -. They stalled, saying they did not have all the taxes. In informed them they should get a City tax bill shortly. Once they received it they did perform an analysis in -


I have now complained that they have the incorrect tax information for over a month. You see what they did was list my City of - taxes at - x $1400.00 or $5700.00. The taxes are paid quarterly but only the first payment is $1400.00, the following - are $1000.00 for a total yearly of $4500.00. So they overestimated by $1100.00 or $97.00 a month. They still have not fixed the error. They asked me to provide a bill, but I 'm not provided a copy by the City of - until paid in full. I told them the information was available online at - or they could call and request the information. In addition, whoever has been looking at my account has now altered my hazard insurance from - - to - - Co with a wrong policy number and amount of $550.00. I did call the Hazard Insurance department at Roundpoint and verified they still have - - listed, but my online escrow account page still has the incorrect information. In addition the - is now listed wrong as well at $1500.00 instead of $1600.00 even though they pay that insurance monthly for $130.00 which annualized is $1600.00. I believe the evidence shows that somebody incompetent is reviewing my account or doing my escrow analysis. Listed below are the correct annual amounts. - - has not billed but appears to be correct in relationship to what my neighbors are paying and is the estimated figure provided by Roundpoint. My Escrow Analysis - County Taxes : $2400.00 City of - Taxes : $4500.00 Mortgage Insurance : $1600.00 Hazard Insurance : $550.00. Total Yearly Costs : $9100.00 / - = Monthly Escrow $760.00 I am request that my escrow be updated to $760.00 a month. Thank you, - -