Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

While out of work and searching for a new job in -, I proactively requested a mortgage loan modification from Roundpoint Mortgage ( - - because I was unsure how long my job search would last. I have never missed/been late on a mortgage payment in 30 years of home ownership and I did n't want to start then. RPM and I began a protracted, - loan modification process characterized by having to resend the same paperwork multiple times and - different points of contact that changed without prior notice. I made all reduced payments on-time as directed by the loan modification group.


During a review of my credit history in -, I discovered that RPM had reported me to the credit reporting agencies as making late payments during the loan modification process even though I was compliant with all instructions from RPM. A month of calling and talking to many people at RPM ensued, and despite assurances that it would be taken care of, which yielded no results on - -, -. RPM would not change their reporting me as making late payments. This is an unfair business practice. I followed all RPM instructions completely. I should not have to bear the brunt of what appears to be a communications gap between the regular mortgage and loan modification groups or a generally bad business practice. I request that Roundpoint Mortgage contact the credit reporting agencies ( -, - and - ) and remove the late payment reports from my credit history.