Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Maryland

I submitted loss mitigation paperwork to my mortgage company in -/-/-. I have n't been able to get a response to this paperwork and it is now -/-/-. I am told my single point of contact is - -. I have n't heard from him at all via email which I have sent numerous emails or my calls. I was told a manager sent an email to the processors on -/-/- and still no response. I followed up again today and was told thy were sending yet another follow up email and should call back on -/-/-. Why is it t taking so long to get a decision. This is the second time Roundpoint has sat on paperwork for my home. I just need a decision made to finalize my loan terms or determine if I can stay in the home. The longer they sit on the paperwork the longer I fall behind. Loan Number -