Review and analysis of over 68 Conventional Fixed Mortgage complaints against Seterus, Inc.
Seterus, Inc. consumers have reported over 68 official complaints related to Conventional fixed mortgage. Out of the 68 consumer complaints against Seterus, Inc., 35% were disputed by the consumer (i.e. the consumer was not happy with how Seterus, Inc. responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against Seterus, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Seterus, Inc. Mortgage loan servicing, payments, escrow account June 2, 2016 - Completed a loan modification with - - in -. As part of the process - started foreclosure proceedings, however completed loan modification instead. No fees for foreclosure were charged to me because - chose to complete modification. In - - sold my loan to Seterus Inc. Seterus has been demanding that I pay a significant amount in fees and penalties. After multiple requests from me Seterus finally sent me a breakdown of these fees, showing that they are related to foreclosure procedures by -. Since - completed my loan modification, these fees can not be charged to me a... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure June 1, 2016 - - sold my loan to Seterus effective - -, 2016. I was in the middle of the loan modification process at the time. Seterus has completely disregarded my account along with the modification. I have since received letters from them stating I do not qualify for the modification since my change in situation does n't seem permanent. I wonder how they know that when they have not even looked at the modification packet nor have they ever contacted me. I thought - has hard to work with but Seterus seems even more incompetent. I want the loan modification packet to be considered and if that i... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 25, 2016 - My name is - - and I want to submit a claim against Seterus. On - -, - my bankruptcy case was dismissed. Seterus sent me a letter in - -, - before my case was dismissed which was a sign of harassment. I was advised by my attorney that once the bankruptcy was dismissed the " creditors '' would start contacting me, but Seterus never did. I decided to call them in - - to see what was going on and to see what my options were as to where my home would n't be compromised. The phone just rang.. Shortly after I was disconnected. This has been going on for a while. Eventua... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 24, 2016 - I have been trying to get a loan modification since - -. Half a year later they gave me a trial modification and that in - of - I would get the loan modification. But after making all my payments on time, they told me in - I would have to re-apply again for a loan modification. Since then, they have not completing my loan modification. They continually ask for the same paper work, over and over again. Now it is - of -. I have not giving up, but I do n't know what to do to get this done.... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - Please see initial complaint # - ( As you 'll see what we were concerned about has now happened ). I wo n't reiterate the facts stated in my initial complaint, i.e. the history of the mortgage with Seterus ( but the background is there ). On - 2016 payment of $1200.00 was made on - -, 2016 ... We received a Seterus, Inc. Transaction Confirmation # - via email that day ( which for some reason I ca n't seem to attach to this complaint but if needed can fax ) ... There is a 15 day grace period on this loan so a late charge is not applied until after the - of the month ( as... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 20, 2016 - I have asked Seterus Inc. to grant a mortgage release or short sale for my property. They have not taken any action to move this process along in the last 17 months. I send them documents repeatedly, they do nothing with them then a representative tells me they have expired. I start the process over and over. I have sent them hundreds of pages of information. They are now proceeding with foreclosure because they are saying it is my responsibility to clear the title for the property for a loan that existed prior to me purchasing the property. I have provided them with my title insurance " hold ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 20, 2016 - I have had a loan with - - - for at least 10 years. No problems I sent in my mortgage on time all insurance and taxes were paid on time. They sold my loan to this new company Seterus. I NEVER received a welcome package. The only way I was advised my loan had been transfered was that my check for my mortgage was returned by - - - with a letter with this company - who is now my new lender. Well by the time my check was returned my mortgage was late. I called the number given me and a person reassured me that my loan " was n't in the computer yet '' and I would not be charged... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 18, 2016 - Seterus Inc. has taken over the servicing of our mortgage from - - -. This company is harassing us through a barrage of phone calls when they deem the payment late. We sometimes send the payment in the first week of the month and although there is no penalty they claim it is late and that I need to pay it by the - of the month. I never had this problem with - - -. We had until the - of the month before penalties were assessed. I have also been locked out of the of the website and to my amazement there is no direct # to call on the website. I tried one of their phone # ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - I have owned my home for 10 years. PMI was scheduled to be removed last year automatically when the original LTV reached 78 %. I applied for - assistance earlier the same year and qualified for a very small adjustment ( & lt ; $100.00 per month ) This apparently reset the timer on the PMI clock, but I was never made aware of this stipulation. ( My current PMI payment is $200.00 per month ) Basically I used - to save $100.00, yet continue paying $200.00 indefinitely. Seterus will not remove PMI or provide me with an automatic removal date. I have never missed a payment and make pl... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 16, 2016 - I completed a modification with Seterus that they can not produce record of. Collection calls and notices pertaining to the PRE-MODIFIED mortgage loan began to be received immediately after the modification was completed and the paperwork was successfully returned. Representatives struggled to find evidence of the modification. Most Seterus Representatives seem confused and unknowledgeable, and have instructed me to send more payments but can not say to which account my payments would be applied. They also tend to provide false information and appear untrained and unmonitored. A few representa... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 14, 2016 - I was recently sold from - - - to seterus. I was supposed to receive a welcome packet by - -, and have not received anything! I do n't want to be held in default for payments when I have no information or loan number to send it to!... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 13, 2016 - My mortgage lender, Seterus, Inc., sent a letter and coupon -/-/2016 stating that I had a projected escrow shortage of $8.00. I included the payment coupon and the additional $8.00 with my regular monthly payment in - 2016, for a total payment of $550.00. The company has received the payment and cashed the check, but have credited the entire amount to my escrow account and show that I have not made an - 2016 payment. I have been in telephone contact with Seterus, Inc iand spoken to - - ; - - acknowledges receipt of the funds, but states that they can not move my payme... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 13, 2016 - My mortgage was sold to Seterus. I received the 15-day notice from Bank - -. In reading the notice it stated that my loan was being transferred -/-/-. It stated that I could make my - payment to Bank - if it were a timely payment. I have a 16 day grace period and I was well within it on - -, 2016 and TODAY. I went to transfer funds and discovered that - had removed my mortgage account information. Thus, i have been unable to make my - payment. To top that off, I have not received my notice from Seterus as of yet. I proactively called - to obtain Seterus ' info... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 11, 2016 - CFPB, In - 2012, I sold a property located in -, CA that had a loan serviced by -. It was listed at $100000.00, which would have resulted in a short sale. Fortunately, I was able to get the property into contract and sell for significantly more, thus avoiding a short sale. However, Seterus is reporting this as a short sale, which is damaging my credit. I have tried working with Seterus and the credit bureaus to get this corrected, but thus far, have been unsuccessful and that is why I am now asking for your help. The property sold on -/-/12 for $120000.00. A logical person... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 10, 2016 - After being denied on a recent credit request, I discovered that our mortgage company, Seterus, had placed negative information on our - credit report even though it clearly states in the remarks section that the mortgage was included in a 2010 bankrupcy. Seterus reported $21000.00 past due of payment amounts of monthly $1100.00. My understanding is that when the mortgage has been discharged, it is illegal to place this information on our credit reports and this is adversely affecting my credit rating and ability to obtain credit. - and - display the correct information of $0.00... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 6, 2016 - My father passed away and left a house to my - siblings and myself. I have lived in the house since it was purchased 9 years ago, and make the mortgage payment. In -, 2015, - - -, the mortgage holder, sold the loan to Seterus. Since that time I have been trying to get information about the loan, but they will not talk to me about it. They say they must have the name of the Administrator or Executor of the estate. There is not one. My father died in -, without a will, and we completed a Small Summary Administration where the Judge divided the property among the - of us and ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 5, 2016 - We were verbally denied for -. After requesting information regarding the denial over the phone we were told that any request for information would not be granted unless it was written request. We have since made several written requests regarding our - denial, the status of the modification and mistakes we found on our loan in - 2016. We never received any information we requested or any corrections to the mistakes on our loan. We have followed up those written requests with other letters that have also been left unanswered since - 2016 - it is now - 2016. Our mortgage servicer... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 5, 2016 - While we appreciate fixing the issues with the - and taking off the - late payment reference that has not completely fixed the issue. We sent back notarized copies of the deed in lieu paperwork prior to the - - deadline and the notarized copy shows that it was in effect - -, 2016. Having that paperwork in prior to - - there is no way that we can held responsible for there being a late payment of - and would request that this late payment be removed as well. My husband pulled his credit report today and noticed that the - late payment has been removed but now Seter... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 4, 2016 - On - I sent a letter requesting information about a loan payment increase due to an escrow shortage. But, I my pmts were misapplied as mortgage pmts and I dont have a shortage. I also asked about my pmt history report. The company said the have 60 business days to respond, but have not and I have applied for a HARP loan that can not move forward until I get these issues resolved. They keep telling me they escalated the issue, then at end of the 12 weeks, I get a letter stating they need more time. But, 60 business days equals 90 calendar days and I still have to pay the aditional fee for th... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 4, 2016 - Seterus has exercised vague and unbound fees which represent undocumented modification to the original contract while presenting complex and confusing billing that present past due amounts that include future due payments Exhibit " 1 '' is a bill from - -, 2016 shows a Payment due date '' of - - 2016. This bill is a clear miss-representation of my account. The past due amount at the time of the bill is B - C : - - - = - Furthermore, I have " E '' ( Suspense credit ) in the amount of $370.00 Thus the amount really owed is : B - C - E : - - - - = $280.00 Shown o... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - This is my second complaint about Seterus Inc . Approximately 4-5 years ago when my loan transferred over to Seterus they did not accept the accelerated mortgage payoff program which was I was enrolled in. My mortgage payment was deducted from my account two times per month rather than just once which helped pay down the interest faster. Seterus never sent me any written correspondence advising me they did not participate in this program and six months after they were so called " servicing '' my loan they sent me a late notice ( which was a first for me ). They explained over the phone my loan... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - I changed insurance companies and sent in the reimbursed amounts from the previous company to Seterus so that the escrows would not be extremely short. Needless to say that amount sat in suspense for three months or more until after I had called - 5 times to get it straightened out. then seterus took the whole amount of the billable insurance on my policy and added it to - of my loans. Any - in their right mind would know that - house does n't have insurance in the amount of $4300.00. The mortgage on that property went up - $ and we had to pay it from reporting late on our cre... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - I completed a 5yr Ch. - Bankruptcy in - -. During this time I had 3 different mortgage loan service providers. My current loan service provider, Seterus, took over the loan in -/-/-. The BK trustee notified me in - - that with my BK coming to an end I would be responsible for making my mortgage payment beginning with the - - payment. I began making the payments beginning - - as well as the subsequent -. and -. payments ( after double-checking with the trustee 's office on the exact amount due ). While the last BK payment was made in - - the ac... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - Geeze, Seterus is really getting a jump on the complaints!!! Now I received notification they placed insurance on the home for 90 days for the sum of $1500.00 which is insane on so many levels. First, they state their 'records show that your hazard insurance has expired ' which plain and simple, their records are wrong and they should have received insurance information from - - - who received insurance information both in - and around a month ago and both are well documented with the cfpb. Second, insurance for the home costs around $1500.00 for the year, not 90 days so what k... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 27, 2016 - Original Servicer for my Mortgage was - - - who went bankrupt and sold my loan to - -, then sold to - ( - ), who stated during the time of the loan, there had been no payments for the past 389 days. In the mist of resolving the problem ( during my own investigation, retrieving documents from - - verified since all payments were sent by US Mail, because checks were not permitted while in Chapter -. - sold the loan once again to Seterus and added $25000.00 to the loan. Home purchased at $ - on - - -. While in Chapter -, since - fees were asses... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 26, 2016 - Our mortgage was with - until 2014, when we were informed that our loan had been sold to a different company, Seterus , Inc . This did not surprise me as our mortgage had been sold several times in the past. However, after an original " welcome packet '' from Seterus, we heard nothing from the new mortgage company. I was able to create an account and log in, and even view how much my monthly payment was and make a payment, but nothing more - no statements, bills, or other communications other than a - form every year. Furthermore, they have never reported any of our ( timely ) payments t... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 26, 2016 - We received a Loan with Seterus INC for the orginal value of $390000.00. We were paying PMI of $300.00. We refinanced through HARP because we wanted to get lower interest rate and shorter term ( 15 years ) and to be able to cancel the PMI sooner. No appraisal was done and we refinanced through Seterus Inc for the original loan value of $390000.00. I requested PMI to automatically terminate as of - -, since our LTV was below - %. They are now saying that because we refinanced through HARP, our PMI does not automatically cancel until - -. We never changed the loan agreement ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 25, 2016 - I filed a previous complaint against Seterus but after reading through a little more of the - correspondence they have sent in less than a week, Seterus needs to back up and back off. They are sending extraordinarily aggressive, demanding, and unprofessional correspondence especially considering they do not have the facts of this matter and even more especially considering that I have no clue who this company is. The 'backing up ' is they need to introduce themselves and present me with information and documentation on who they are and under what authority and authorization they are conta... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 23, 2016 - I have just received notice that - - - no longer services my loan which leaves a tremendous amount of issues left open. Now my first experience is Seterus is 'demands ' and balances and terms that I simply do not, and have not agreed to. The balances are completely wrong due to 1 ) I have maintained insurance at all times and provided that information to - several times, most recently a few weeks ago via the CFPB so that past due balance and really all calculations since their mishandling of the situation are wrong ( payments not applied, interest not accounted for ... ). 2 ) - ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 23, 2016 - My complaint is with Seterus, Inc. For 3 to 4 years my mortgage account statement has had multiple errors ranging from misapplied payments to inaccurate interest, principal and escrow amounts. In the pass 5-6 months I have received 3 different mortgage payments. I have called Seterus and spoken to their representatives. They all say a review will be made on my account and yet I continue to receive erroneous statements. The mortgage payment is wrong, misapplied payments still exist and my monthly payment continues to rise every year even with a 3.9 % fixed interest rate. And every year Seterus ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 21, 2016 - As of - -, 2016 Seterus, Inc took over my mortgage from -. Approximately the -/-/- I received a notice from Seterus stating that I do not have hazard insurance and that if I do n't get it myself they will set it up. I called the customer service number and told them about my insurance and updated my insurance information via their website as instructed. On - - I received a second and final notice of forced placed hazard insurance. Before I called, I sent in my insurance information via the website, mailed it and faxed it. Then I called and they said that since I had insuran... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 19, 2016 - The servicing of my primary mortgage was transferred to Seterus over a year ago. I was sent a notification of transfer but did not receive payment information until well after my payment was due. As soon as I received payment information ( including the new loan number ) I sent off payment. I was assessed a late fee even though it was not my fault for the delay in payment. This late fee is still on my account. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 17, 2016 - I had a home discharged through the bankruptcy courts in -. Now, I have - mortgage companies harassing me over the unpaid debt. I have written them numerous request to cease and desist and yet they continue to harasses me on a weekly basis. - - has gone to the extent of repeatedly calling me on my cell phone over this debt. I would like this to stop immediately. I would also like to know if I can file suit against these companies. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 15, 2016 - -, through the servicer Seterus, filed a les pendens against my property while I was making timely payments on my trial loan modification - I had already made 2 payments on time. This appears to be a " dual tracking '' based on what I have read. I called Seterus and they told me this was their standard practice and the lien would be removed when I had made the third payment. I never received any notice of service nor any other communication that they were proceeding with the foreclosure. I did not receive any late notices from them until my loan was 6 months delinquent. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 14, 2016 - My mortgage company claims to be missing a mortgage payment from - 2015 that was withdrawn from my account $1500.00 on - -, 2015, I also made a payment of $3100.00, on -/-/2015, although I was behind those - payments would have had me caught up on my mortgage. I called to place and investigation and no one ever got to back to me, I have been having problems with this mortgage servicer ever since my mortgage was sold from - - - ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 9, 2016 - Lender never issued - Mortgage interest statement for mortgage interest pain in year 2013. As all interest was paid in full from the sale of my home, I should have received a - statement for tax year 2013 which accurately reflect total mortgage interest paid to Seterus Inc . ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 9, 2016 - I held a mortgage on my house which was transferred to - - -. For various reasons, I was no longer able to maintain the house, and moved into an apartment. The mortgage was subsequently sold to Seterus for collection. The house was foreclosed, but various issues with previous mortgage companies not clearing the title when I refinanced, the foreclosure auction could not take place. This happened in about - 2014. The title issues have long since been resolved, and no further date has been set for foreclosure auction. I have contacted Seterus numerous times, with no resolution. I fina... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 7, 2016 - Seterus Inc Loan No - After review of another issue I discovered that $16000.00 had been added to my account balance without my authorization. No explanation of the charges. I demand a full accounting of these dollars along with a detailed explanation. ... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 6, 2016 - I had a - and - mtg - - for my house in -, - I was working for - and forced to quit during the recession in -/-/-. I was over - and been in the company 25 yrs and made twice as much as everyone else. I found work but the wage was significantly less and was in -. We could not sell the house so we rented it out for $1000.00 pr/month and paid the $600.00 difference in mtg payment. Over the years we paid over $23000.00 to supplement the rent payments for the mortgage. We emptied out My $44000.00 - and my wife 's $20000.00 - to do this. I approached -... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 6, 2016 - My mortgage servicer, Seterus, Inc has not been able to explain material mis-calculations on my pay-off statement. Most recently, it refused me access to my account information such us the form -. A representative of Seterus ( - ) refused to talk to me and asked me to communicate to my lawyer when there has always been an authorization on file for me to speak with the representatives directly. I asked for the manager ( - ) who - also refused. Seterus, Inc has had a long track record of making errors, for example, my loan modification process was delayed by more than six months beca... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 6, 2016 - I have made 4 Principal only payments in the last 12 months and everyone was misapplied, two were made by phone and two were mailed. This resulted in numerous phone calls and wasted time to get the charges reversed. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 5, 2016 - My mortgage servicer was transferred to Seterus from -. - transferred the loan with an error of an outstanding balance that was refunded to - from a tax authority. - corrected their mistake 4 months after the loan was transferred to Seterus. The balance was wired from - to Seterus. Seterus has misapplied payments and I supplied them with a transaction report and letter from - stating when they wired the funds to Seterus. They still have not correct their mistake and refuse to take my payments forcing the home in foreclosure. I have to call every week to dispute the action and... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure April 2, 2016 - Seterus, Inc. continues to report that our mortgage payment is late, at this point they have reported this for -/-/-, -/-/-, and -/-/-. We contacted them in -/-/- and told them that we were going through a financial hardship because of a job loss and then having to relocate to another state once a job was found. We tried to sell the house but were unable to do so and let them know that we were no longer able to pay both the mortgage and our new rent and asked what options we had. They suggested a deed in lieu of foreclosure so we completed and submitted the necessary forms.... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 31, 2016 - Filed Complaint number : - on - against - mortgage company. Got response via CFPB on -/-/- - PM from mortgage holder - and via my investigate learned mortgage - Estate of - - - was sold to Seterus, Inc., - - -, - -, MI -. Nothing I saw from CFPB within their portion of response mentioned any deadline to respond ( can supply response copy if requested ). When I called I was chastised for not seeing that a deadline was given to respond and told complaint was closed and had to file another complaint. I am doing so. - - - - was h... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 28, 2016 - My loan is currently with Seterus Servicing. I tried to do a short sale in - of 2015 which was declined. I then vacated the premises on - -, 2015 and notified - of that fact. They sent me - modification agreement in - of 2015. I called them and decli8ned. again advised them I vacated the premises and they should initiate foreclosure proceedings. I did n't hear from them except for the occasional statement and - letter advising me that I was declined for assistance. I never asked for assistance..In -/-/- I was sent a Notice of Default. Since then, I have been inundated... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 26, 2016 - We fell behind on our mortgage payments but caught them up. After which we paid our - mortgage payment on - -. Instead of crediting the mortgage payment the company held the mortgage payment in suspense. When I called to find out why, the representative stated that my mortgage was 60 days late and asked if I was calling to correct the issue. I told him that he was incorrect and explained the reason for my call. He refused to discuss the - payment. He stated that instead he needed to verify my ability to make mortgage payments moving forward. I explained again that my mortgage was n... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 26, 2016 - My complaint mirrors the other - complaints registered on this website. My loan was sold to Seterus, Inc. to service -/-/2015.- -. Seterus changed my 30 years fix rate and is trying to charge me a higher monthly payment even though my account is up to date and I have paid over the right amount for 8 years. Now Seterus has damage my credit history as placing me as a delinquent payment and Seterus is initiating a foreclosure in my property. I need help I do n't know what to do, I ca n't understand how come after all the fraud the banks and mortgage companies did which cost the econom... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 24, 2016 - In - -, I was granted a modification From Seterus Inc . I signed - copies of the modification and returned it to the servicer in -/-/-. According to the modification after making 3 consecutive payments it was supposed to become permanent, - -, after it became permanent in was supposed to be signed by the servicer and presented to The - - - Arkansas Bankruptcy Court for approval. When I contacted Seterus about a copy of the modification this I was sent a unsigned copy, when I requested a singed copy I was told they had not completed it as of -/-/-. After rigoro... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 21, 2016 - My mother passed away in 2007 and left me her home in her Will. I paid the mortgage and had NO problems with the previous Lender. Then, the loan was transferred to Seterus 3 yrs ago. At the time of transfer, Seterus requested we submit various documents to them related to my inheriting the house from my mother in 2007. **EVEN THOUGH THE PREVIOUS LENDER HAD HAD ALL THESE DOCUMENT SINCE 2007 AND TRANSFERRED THEM TO SETERUS. ** I submitted ALL the requested documents to SETERUS 3 years ago : My mother 's Death Certificate, My mother 's WILL, The Court papers, The DEED ( recorded at the County ) ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 18, 2016 - between the months of - - and - -, my mortgage principle balance has gone up - ... why? every month I see " other charges '' of anywhere between $ - $800.00 but never an explanation as to what these " other charges '' are. I 've also asked for a copy of the initial documents I signed detailing all the charges and particulars of my loan. I 'm told Seterus does not have them so oh well ... no documents for me and no way to know if what they are charging is within the detailed loan specifications or not. How can they just create charges with no type of explanation at all. Most... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 17, 2016 - Numerous time since - - Seterus has put my mortage account into a false active bankruptcy status. - - Seterus submitted a false report to the credit agencies that my account is in active bankruptcy and in default. Since - - numerous times contacting Seterus and currently - -. Seterus has stated in writing that all issues have been resolved and corrected. Seterus has stated numerous times since - - that my credit report has been corrected and reflects current activity. All - credit agencies, -, -, and - have not been updated since - -. - still ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 16, 2016 - My Mortgage was sold to a servicer. I have called several time to find out where to make my next payment. - - - will not give me the address or a phone number to reach out to the new compmeany. I only have one week left to make my next payment on time. I have looked the new company up on line and found a phone number, but when you call it, and go through all of the prompts, there phone hangs up on you. I was one month ahead, now I may be late and or one month behind. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 16, 2016 - After resolving case # -, Seterus has started sending statements that do not reflect the current balance, but a future balance, which include late fees if not paid by a date that is more than - ahead. I have lost confidence in this loan servicing company and do not feel I should have to refinance to get away for them. I am requesting your assistance is getting away from this loan servicer due to their failure to provide fair and courteous service to someone who has an excellent payment history. This company is a collection agency and is acting as if our account is in collections. We shou... |
Seterus, Inc. Mortgage application, originator, mortgage broker March 14, 2016 - See Prior CFPB Case # - SETERUS - Fraudulent and bad faith lending practices. Fraudulent foreclosure. Misrepresentations in lending. In -, my mother passed away and I inherited her condominium located at - - - -, -, California -. As the estate was finalizing, the Lender was transferred from - to - ( see prior complaint against - ). After multiple 'lies '' by - and bad faith, - then transferred the Loan to Seterus in - which required me to start the process over of assuming a loan. Seterus, throughout the process, has misled me, committed fraud, backda... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 13, 2016 - - -, - I received a letter giving me a trial modification with Seterus. The trial went from - -, - to - -, -. I paid all the trial payments on time and did n't receive a modification. I have n't received anything in writing to inform me of the status of my loan. After the - - was made I called asking about converting the trial modification over to a permanent modification I was told it was n't completed. I was verbal directed to continue paying the modification amount until I heard from Seterus. I am on emergency mortgage assistance program under CT Housing F... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 10, 2016 - My now-deceased mom was offered a second mortgage for $250000.00 on her co-op in -/-/- when she was - years old, her only income was - a year social security and in poor health. The lender, - - -, could never have expected this loan to be repaid, as it was a 30-year mortgage with the first ten years 'interest-only, ' not going to the principal. She obviously had no ability to repay but must have accepted the offer to pay other debts, including her medical bills. It was only after she passed in -/-/- I discovered these shenanigans. But I have insufficient resources to... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 7, 2016 - Our son passed away on - -, 2015. His mortgage was with - - but they sent it to Seterus for processing. After sending Seterus our sons death certificate twice, they continue to call our mobile and home phone asking to speak to our deceased son. This has caused - to his mother and prolonging her grief leading to a decline in her health. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 7, 2016 - Since Seterus Mortgage has become my new loan servicer in -/-/2011 they have repeatedly misposted and misreported my payment status. I have made several attempts to amend these mistakes directly with them to no avail. Every month they are reporting my past due to the --major credit reporting agencies and this has taken a toll on my credit report. Also they have my account as included in my bankruptcy but it was NOT. My Seterus was not included in the bankruptcy proceedings. I was advised by a representative with Seterus by the name of " brian '' that this would all be fixed. Nothing has h... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 1, 2016 - Seterus claims they paid my property taxes but they DID NOT. They keep saying they have fixed the problem and now I have a negative escrow balance that I do not owe. So unless I send extra money they will not accept my payment. I have been forced to pay them and extra $180.00 so last months payment could get credited. They said it would be fixed within 7 days and now I 'm forced to pay an additional $90.00 per month until the $3300.00 negative escrow balance is paid. I have contacted the - and Seterus has never paid any property taxes. I have documentation showing that I paid them I d... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 1, 2016 - To whom it may concern, My income was reduced and I was having trouble making my mortgage payment so I contacted my Lender ( Seterus ) -/-/-. I soon found out it was to be the worst customer service I have ever experienced. They were/are flat out rude, arrogant and very unprofessional. I was only trying to do the right thing and contact them to let them know my situation and to ask for assistance, and they flat out told me we were going to lose out house and there was no hope for us. Please see attached fax coversheet information dated -/-/- when I originally sent in our request for... |