Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

We fell behind on our mortgage payments but caught them up. After which we paid our - mortgage payment on - -. Instead of crediting the mortgage payment the company held the mortgage payment in suspense. When I called to find out why, the representative stated that my mortgage was 60 days late and asked if I was calling to correct the issue. I told him that he was incorrect and explained the reason for my call. He refused to discuss the - payment. He stated that instead he needed to verify my ability to make mortgage payments moving forward. I explained again that my mortgage was not behind and had been credited correctly reflecting this fact through -. I was not calling to make a payment arrangement, or get a loan modification, I was calling to find out why the - payment was not credited and is sitting in suspense. He refused to provide this information. I prepared and sent a request in writing.